Fibrenew Puyallup Customer Reviews
“I really can't say enough good stuff about this business; I highly recommend them.
They were contracted by a warranty company for me after I spilled four cups of coffee on the carpet of my 2013 Ford F-150 Lariat. I had additional coverage for stain removal under my warranty.
Jerry, the technician, came out and tried to remove the stain, which had baked on in the sun for four hours before I was able to try and get it. Unable to totally remove the stain, Jerry scheduled a return date to re-dye the carpet. However, Jerry also noticed a blemish on one of my leather seats that he was able to clean and remove at no cost.
My driver's leather seat was worn and torn from use and one of my dogs. Jerry also recommended a company that made leather replacement covers at a fraction of the cost over OEM replacement covers. He ordered the custom made seat, which arrived two weeks later.
Jerry came out, removed and replaced the old seat;i was identical and looked brand new. Jerry also re-dyed and cleaned my carpets, which also now look brand new.
Where Jerry went above and beyond was two-fold: First, the plastic seat housing for the driver's seat was broken and cracked in several places (my doing). Jerry fixed the broken molding with heat staples and careful trimming. Second, I had installed Carhartt seat covers to protect the new and old leather seats, and I accidentally tore one of the pockets at the seam on the new cover while trying to install them (they were a &!T¢# to put on). Jerry fixed the cover by restitching the seam and reinforced the edges. Jerry did this extra work at no additional cost - he was just a professional and wanted the seats to look brand new after he was done. My whole interior looks brand new; I couldn't be happier.
Although I initially used this company only because my warranty contacted with them, Fibernew will now be the company I use and recommend for any repair or refurbishment work. Jerry's work ethic, professionalism and attention to detail made my 7-year old seats look brand new and his recommendations saved me hundreds of dollars. He was punctual, efficient, clean and classy.
This family owned franchise deserves your business. I highly recommend them for any fabric, carpet, leather and synthetic repair, refurbishment or replacement work.
Ten Stars!”
- Glen C