It’s all about seeing a smile on our customer’s face after each job is completed!
Below is a small sample of what some of our clients have shared about their experience with Fibrenew
(spelling and grammar mistakes and all 🙂 )
Have your own review to submit?
Tell us on or let us know here
Dear Rachel, Greetings.
Brilliant work on our chair with a beautiful cushion and taking care of some carry-on bags as well.
You have saved us money and hassle.
Thank you and kudos to you and your Team for a professional job well-done. High Tens.
All the very best and keep up the great work.
With highest recommendations!
Great work. 2015 Subie driver seat had started cracking. I tried a year and change ago to do a self applied patch, that fell apart, and the hole got much bigger. Even though I have a seat cover, got a hankering to get it fixed. Looks way better and actually the bottom seat now feels like a better material than the stock material. Love it, thanks guys.
Rachel is a true professional. She made time to provide me with valuable guidance and is an all-around class act. Thanks and keep up the good work.
Rachel and Craig were absolutely amazing! Attentive, friendly & professional. Highly recommend!!
Craig & Rachel,
We think the new chairs look FANTASTIC by the way. Very nice look, even better than the previous AND more sturdy.
We look forward to completing the rest.
Craig Burton is my GO-TO for any leather, vinyl and plastic repair. Very reasonable pricing, super friendly service, and highly skilled! I use him for leather repair and recommend him to all of my customers.
I can't say enough good things about Fibrenew! Craig was wonderful; his associate Dean was also great.
The work was outstanding. They fixed my leather sofa with the giant divot and it looks great. I had my sofa back in a little less than a week.
I am so happy I found them and would highly recommend them to anyone who needs quality workmanship.
Craig and his team did a professional job on our dining room chairs and large ottoman. We are very pleased. And they were prompt in their first meeting and final delivery. We will use them again. Thank you Craig! Job well done
Thank you for your quick response. It has always been my motto that you can never have too much information so I thank you for your explanation no matter how lengthy you may have thought it was!
I would like to speak with directly over the phone just to have some clarity on my situation. I intend to utilize your service no matter which way I run with this because you have actually have shown me that you actually care about the customer and not just trying to filter in business!
Please give me a call on my cell at (xxx)-xxx-xxxx at your earliest convenience. I thank you again for your service so far sir!
I hope you had an enjoyable and restful holiday. Thanks, again for beautifully restoring our sectional.
Here are the pics I promised.
That is excellent to hear Craig! (But not surprising ) Thank you so much for the great work you do.
Craig repaired a big gash in an overstuffed leather chair that had been worked over by our puppy. The entire experience was pleasant.. he responded to my initial request for quote promptly, scheduled a visit about a week later, and showed up on time with a cheerful demeanor.
It was admittedly a difficult repair, and honestly, we were disappointed with the finished result. Without excuse or blame, Craig gave us a significant discount off the original quoted price, and left with a smile on his face. Who's to complain?
We had a very good experience with Craig Burton of Fibrenew. He did an excellent job reinforcing the structure and replacing the foam in our couch, which required taking it all apart! Craig is very knowledgeable about materials and construction of furniture, and he kept to his schedule and estimate. Last but not least he is an amiable person!
Thank you for your quick and honest response! You have no idea how refreshing that is.
I haven’t felt like a valued customer in a long time, and I really appreciate you doing that today.
Take care and best wishes for a healthy and prosperous 2021.
I meant to email you days ago, very sorry for the delay. The couch looks fabulous and I am very pleased with it. Thank you.
This is the second time Craig has worked his magic on my furniture. The first time he restored a set of 8 heavy wooden dining room chairs with leather seats that at one time were a pale pink - but had turned grey over the years. He cleaned and conditioned them and they literally looked brand new in color. I was amazed so I asked him to come back a year later and help me rejuvenate my butterscotch color leather couch/chaise. See for yourself! Thanks Craig!
Highly recommend. Absolutely Amazing work! Craig was on time, very professional and informative by explaining exactly what needed to be done to repair my ottoman.
Put the cushions back on the boat and they look great. Besides the vinyl being 8 years apart you can hardly tell they’re different!
Thank you, again!
Thanks! Pleasure to do business with you. Chairs look wonderful! Great job.
Craig is amazing! He fixed 6 chairs that had deteriorating vinyl backing in just a couple days. The vinyl he used was high quality and should outlast every other part of the chairs. The whole process was painless with pick up and deliver of the chairs and his prices are incredibly reasonable. Highly recommend.
We depend on Craig at Fibrenew of Metro Austin to maintain and repair all the vintage leather we bring into our mid-century modern store. He's a real pro!
Many thanks for an awesome job! I will get the invoice to accounting today for payment.
Thank you so much! This came out great!
Wow - looks awesome. Thanks much, Craig!
Craig was able to restore the interior of my wife’s car and my leather recliner. Couldn’t be happier with the results! Very professional and easy to communicate with. Thanks Craig!
Craig made the interior of my 2004 car look brand new! I have had several people comment on my (now perfect) leather seats. Craig also helped my husband make his truck interior look brand new. Fantastic service, insanely fair pricing. Can't ask for much more.
I could not be happier with the repairs. Craig was awesome!!
Thank you Craig for your amazing work. It is truly appreciated.
WOW! What else is there to say? Of course that only expresses the final look and how pleased we were to see the results. However, it does not express the complete satisfaction we had with the whole experience of getting our favorite couch back to our favorite position, in the living room. Craig did a wonderful job from start to finish. He was always on time, called before arriving, and did what he said he was going to do for the price he said he would do it for. There was no excuses or additional hidden costs for something unexpected. I cannot express how pleased we are with Craig and his company. I would highly recommend Craig and Fibrenew to anyone wanting to experience the WOW effect after seeing their newly recovered/repaired couch or other furniture.
Thank you, Craig!
I really appreciate your help on these!
Great service! Hard to find these days…..
This is very belated, as Craig has done work for me three times, and I couldn't be happier. Always extremely professional, and very upfront about my options, pricing, and expected results. He did two smaller repairs, one on a leather sofa and one on a leather sectional, as well as a huge complete redo project on a vintage Knoll leather chair. I've been completely satisfied with all his work. I recommend him highly and will count on him in the future for all my leather work.
We were in town for a while visiting family and noticed the side bolster on the front passenger seat had split open. Rather than take the chance of it getting worse we contacted Fibrenew of Metro Austin. Craig gave us a quote based on a couple of photos. We scheduled the appointment the next week. Craig was on time, dressed professionally, did a great job and charged us exactly as quoted......no surprises. We would highly recommend his work.
The leather refurb on the front seats and the steering wheel of my Audi S5 turned out perfectly. They look just like new.
Craig worked on the leather of the steering wheel and two front bucket seats of my 5 year old Audi S5. They were showing quite a bit of wear. I am so pleased with the outcome. The seats and the steering wheel look brand new.
Mr. Burton did a fantastic job of matching the color and repairing the worn and in places torn leather on the cushion and armrest of our favorite chair. When we brought him the chair we did not know this level of repair and restoration was even possible. It looked brand new when we got the chair back. We could not be happier with the results, if bonus stars above five were possible we would give them.
I had the steering wheel and front seats on my Audi S5 refurbished. The car is 5 years old and showed quite a bit of wear on the leather. I am completely happy with the work. My interior now looks brand new!
Best I can say is WOW!! Craig dyed my dental office chairs and they are fantastic looking. I will use him and his services over and over again. Professional, prompt, neat and clean as well as informative. Great service and great guy!
Craig was professional and an expert to say the least. He was able to make my leather seats look brand new again! I recommend Fibrenew! True talent!
Super job by a super guy--Highly reccommend!
We repair rips, fades, stains, holes and cracks on leather, plastics, vinyl , fabric and upholstery. Professional restoration of home and office furniture , vehicle and boat seats and much more. Read more
Thank You Craig for the quick response and attention to our customer!!! I will get this invoice taken care of asap! Have a great week!
(severely damaged boat cushions recovered)
Thanks Craig! You're the best; they look beautiful!!
Thank you so much Craig. I appreciate you taking care of this and making sure that the client is happy.
Craig is just a really exceptional human. He's always been in a great mood and he is quite eager to please. I have had nothing but excellent experiences with him and my seats are looking great as well! Highly recommend Craig to take care of your upholstery reconditioning. My classic cars are looking new again. Thanks Craig!!
I really expected a tolerable result from re-dyeing our cream leather sofa. The finish and dye had been completely removed in places even though the sofa is only 4 years old. I NEVER expected it to look like NEW!!!! Color matches perfectly and it looks it was just delivered. Craig is a joy to work with and a true artist with color matching. The five star rating really isn't high enough - Fibrenew is a 10!
This was our first experience with FibreNew and we only have good things to say. Craig was prompt in providing a quote, was on time to our home, explained the process and completed the work on our cat scratched sofa and recliner in the time limit specified. I could not be more pleased with the results. Our furniture looks new again and it is impossible to tell it was ever damaged. I also felt the price was very fair for the amount of time required and the perfect results. I would recommend this company with no reservations.
Craig is a real professional. My furniture looks new again, including the leather cat-scratched sofa! Amazing!
We are extremely pleased with the work done to repair the cat scratches on our leather recliner and sofa. It is literally impossible to tell they were ever damaged. Craig was prompt and professional from our first contact through job completion. I would recommend this company without reservation for quality work and fair pricing.
Craig, That is just awesome. Thank you so much. I will turn the invoice over to our a/p person. She is only in on Wednesday and Thursday but she will issue a check immediately. Thanks again for your help and for the quickturn around time.
Thank you for taking the time to help our team have a better understanding of the repair process. Our team gained a tremendous amount of knowledge from your demonstration. The pride you take in your work certainly did not go unnoticed.
Hey, Craig. I am writing, first, to thank you kindly for repairing my sofa earlier this week. It is a relief to have that done, and I much appreciate your efforts.More importantly, I want to apologize for being such a dreadful client! I failed to respond to your 2 or 3 VMs, forgot the appointment I finally made with you, bristled when I found you leaving my place, and immediately disappeared into the shower without offering you coffee, water, or a word of thanks. So many thanks for your calm persistence, charming equanimity, and skillful repairs. I am truly sorry for seeming so totally uncooperative and hope you will forgive me.All the best,Jane
Craig Burton, of Fibrenew of Metro Austin is a very skilled upholstery renewer and repair person! Everybody I know who has used his services has been very satisfied with his dedication to detail, his courteous and prompt service, reasonable prices and GREAT results! Check out his website to see all the types of materials he works on in cars, boats, planes and home and office furniture.
(re: warranty work on a piece damaged during delivery)
Wonderful Craig !
I wish all the repair companies that I worked with were like you ! I am thoroughly impressed with the way you are able to move forward very quickly and honestly.
Thank you so much – it is greatly appreciated ! Beyond words to explain.
You transformed our old, tired leather sofa ! Can't wait to start using it again in our new home. Thanks!
Craig did a fabulous job on repairing a tear in my leather upholstery of my car. It is like it never happened!
Craig is the best! He was very professional and took time to answer all my questions. He repaired the front bucket leather seats and console in my Hyundai Elantra. The drivers seat was the worst. It had a small tear in the perforated backing and the bolsters were cracked and worn. He arrived on time and promptly got to work. Finished in a couple of hours as he stated before he began. The difference was phenomenal! I highly recommend Craig for his quality of workmanship and superior customer service.
We've used FibreNew on two occasions. The first time was to repair our leather couch and most recently to repair my leather steering wheel. Craig was prompt from estimate to on-site repair and did excellent work. We highly recommend Craig and FibreNew
Man, I could talk forever about how much nicer my interior looks in my car! Craig really knows what he is talking about and what he is doing! The price was very reasonable. He will go OUT OF HIS WAY to do extra stuff to the interior of your car to make it look even better! I will definitely use him again if I need to and will refer him to everyone that I know! Keep it up Craig!!
Thank you- I have turned this into accounting. I really appreciate your expertise.
Thank you so much Craig... I'm thankful that you are still the best repair service around!!
Thanks so much Craig for making my couch useable again! I know it was a weird repair but you found the issue and came up with a creative way to fix it. Very reasonable and so convenient to have in house service. I will definitely use you again should the need arise.
Could not say enough great things about Fibrenew, I felt so comfortable with Craig being in the house with me alone. They're very professional and most importantly my couch looks new again!! I would highly suggest using them! Worth every penny! Once my couch drys I'll post before and after pics!
I think that you and Dean (Fibrenew of Central Texas) were the crowd favorites! Thanks for all of your efforts.
All in all it was a great day...
I will send you all of my work in that area. And make a referral with my other CCR team members as well. You are thorough and attack these jobs with urgency! I am impressed.
It was a pleasure doing business with you! Great and fast service! In case one of our customers will need your service in Austin, TX we will defiantly contact you.
Wow! thanks so much Craig! I'm in Colorado but will submit a check tonight and you should have it in a few days. Thanks again! I appreciate you always taking care of me
Craig, Thanks for the detailed invoice. Check is going in the mail today. Thanks again! And will definitely be using you in the future. Thanks, Little Guys Movers
It looks amazing! We are very happy and it is so good to know what can be done in the future for clients that need your service. Maybe the chair will last another 30 years, who knows?
The overall level of satisfaction with the service you received: Excellent
0 to 10 scale would you recommend _______ products and services to family, friends, or colleagues: 10
What is the primary reason for your score:
The overall process was great and Craig from Fibrenew was AMAZING! He was so nice and knowledgeable. I was running late and he had to wait on me but he was so understanding and just couldn't have been more professional. I would HIGHLY recommend him to everyone I know. The results were fantastic. I am so pleased with the whole process. Thank you.
Please share any suggestions to improve our customer service experience:
Everything was so great - I don't think you could improve.
Thank you for the great job on our furniture &truck today.
Thank you again!
Tim V____ Austin, TX
[This note accompanied payment following a chair restoration project.]
Thanks, Craig. They're great! I'm thinking I SHOULD do my car seat(s). Will call!
Wanted to thank you for fixing my vehicle. It looks soooooooo much better.
If I ever need another fix I'll be sure to give you a call.
I wanted to update you on the status of the couch you helped restore. It's done!! My friend came out and helped me build out the platform and it's comfortable, sturdy, and looks just awesome. Thanks for all your hard work and educating me on how to get the results I wanted. The leather is holding up beautifully and at this point, I'm a pro at sewing tufted buttons through 5 inches of foam. I'm very pleased with the final results.
...thanks again for the amazing job your company did on our black mid century chair. We couldn't be happier with the work or the service you provided us!
We just picked up the car Sunday, and you did such a great job! Thanks so much!!!
We will get those couch cushions to you soon!
The truck and Porsche look great!!
Thanks for the great service, check is in the mail.
Thank you so for your help last evening. Thank you for making yourself so readily available and for your commitment to excellent service. Amie was extremely excited and relieved beyond words. I want you to know that we sincerely appreciate you, personally and professionally.
The chairs look just amazing! Everyone thinks we got new ones, so thank you.
It’s amazing what Craig did to our chair. After 25 years of use, it was in terrible shape. The leather in the head rest was cracked and open, literally falling apart. The chair’s original cream color had yellowed. There were small cracks or splits seemingly everywhere. Now, it’s like brand new. The cracks and splits are all gone. The color is beautiful. It feels as good as ever. We’re proud to show it off in our home and rave to our visitors about Craig and Fibrenew’s incredible work. We couldn’t have asked or hoped for more.
I was in Austin only for a few days when I bought a used vehicle. The only noticable defect was excess wear on the side panel of the driver's seat. Craig fit me into his schedule and did and outstanding job on the repair! It was a pleasure to meet him and see how much pride he takes in his work!
The work Craig did on our club chairs (20+) was terrific. We were thrilled. Some members of the staff thought we’d bought new chairs or had them recovered. Add in his punctuality and polite professionalism …. we’d recommend Fibrenew and Craig to anyone.
Just wanted to say “thanks again” for doing such a “knock-out” job on the front seat of my SAAB.