Terms and Conditions of Sale and Service
All estimates are contingent on physical inspection. Sometimes, an estimate offered via text or email was our best guess and we notice something in person that differs from what we expected. We will explain when this happens. Estimates done through email or text via photos you have sent in are our best guess — but in reality, things not visible in photos, color fading or differences, body oils or contamination, or other factors that affect final pricing may not be visible. Please be flexible and aware of this.
Prices quoted in estimates are for payments by cash or check and do not include taxes. They also reflect a discounted pricing of 3.25%. The 3.25% Non Cash Adjustment (NCA) is applied to all of our regular prices. As an incentive, customers paying with cash or check will not incur this charge, resulting in the quoted rate.
A $25 Returned Check fee applies to any check that does not clear the bank.
About Deep Cleaning:
Any reference in estimates or emails, texts, or phone calls to the term “deep cleaning,” means a deep cleaning of the leather, vinyl, or plastic only and does not include vacuuming pet hair, debris, or other similar things. Please have all debris removed or vacuumed up as best as possible before we arrive to complete work. Our technician does not have a mobile vacuum cleaner and can not vacuum anything even if he wanted.
Fibrenew uses proprietary practices developed and proven by hundreds of Fibrenew technicians throughout the world. Due to variations in materials we do not guarantee that our service will produce “like new” results. Please hire us if you will be happy with an improvement, but if you require “brand new” afterward, you should consider replacement instead.
Any cleaning process may cause material to stiffen or embrittle. Shrinkage is unpredictable and changes in shade or finish may happen. Naturally occurring cuts and scars on skins may be revealed. Uneven matches may be more evident after cleaning. Liquids may cause color to bleed, resulting in color change. Hardware like nails or buckles may bleed onto leather.
Fibrenew’s materials use a highly advanced water-based color and dye system. Nevertheless, as color is influenced by so many factors, especially the light source (daylight, fluorescent, LED, etc.), we cannot guarantee a perfect match. We always attempt to get there but it is not always possible even under the best of conditions.
All reupholstery or shop jobs require payment in full for materials (if applicable) and a 50% deposit on labor. Large, multi-day jobs may require up to 75% deposit. Material costs are nonrefundable once the order has been placed. Labor deposits are nonrefundable once work has commenced. All deliveries require a full payment of balance due upon delivery (COD). In lieu of a signed estimate, payment of deposit shall serve as acknowledgement and acceptance of these terms. Shop work must be picked up within 3 days of notification of completion unless otherwise previously agreed upon. Daily storage charges may apply.
New coverings such as seat skins are constructed based on templates created from the panels of the original piece. We are not responsible for minor dimensional variation resulting from reassembling an existing pattern. We stand behind the craftsmanship, such as stitching and assembly, but we do not warrant the piece based on subjective assessments, such as “softness” or “comfort” compared to the original. This is a rebuilt piece of used furniture and we do not represent it will be “like new” when complete. Please also note that even with new material, wrinkles and other variations may be introduced as compared with the original covering material.
Dacron fiber, foam cushions and down filling are replaced if required using industry standard materials and practices. Estimates do NOT include new fillings and, if required, a quote will be provided for approval.
Previously unknown damage revealed during repair is not covered by the original estimate and will be separately negotiated with client prior to work being completed.
Leather is a natural product and may show wrinkles, scars from minor cuts or insect bites. We inspect all hides and try to work around such minor flaws, but will not be responsible for repair or replacement of hides showing such natural variations. New leather is stiffer than worn, soiled material we are replacing and the piece may feel firmer than the well worn material of the original.
We do not provide fabric but will offer estimates for the amount of yardage required. These estimates are made in good faith, based on experience, but we will not be responsible for cost or delays in procuring additional material if required. We will inspect the material prior to use but will not be responsible for flaws or shortages that may occur in the course of assembling.
We offer good faith estimates for time to completion and delivery but will not be responsible for delays in meeting these estimates. We will make every effort to regularly communicate as to the progress of work but are not responsible for delays in delivery or installation.
We try to assure your satisfaction, but cannot provide refunds on any repairs, cleaning or dyeing.
Special notes about Aniline leather:
Aniline leather is typically among some of the thickest and most durable hides used in the furniture industry, making for a good restoration candidate. It’s important to understand that aniline leather has been left in a more natural state. The dyes are translucent, rather than fully pigmented and typically there is not a top coat protection barrier applied. (In wood terms, think ‘stain’ versus ‘paint’.)
Aniline leather is more porous, absorbing body oils, spills and everyday living stains more readily than fully finished leather. It is also more prone to sun fading and drying out. So, there is a trade off in the natural beauty of the leather versus fully protected leather (like in your car). As this leather ages, there is a need for more regular maintenance, with a recommended re-application of a heavy conditioning cream seasonally, along with a periodic dye application.
We can usually clean, darken, and enrich the color of your furniture with multiple applications of dye, working to get it back close to the original color shade. However, there can still be a bit of unevenness of color, which is usually characteristic of the original aniline finish. The darker areas may remain somewhat darker than the lighter areas and any darker ‘spot’ stains don’t always disappear, but can sometimes be minimized.
With imperfections such as pet scratches, spills, or stains, we can not guarantee a perfect, “like new” outcome. Stains often won’t come out all the way, or sometimes at all, and while we can usually lessen the appearance of pet damage, only surface scratches have the best possibility for minimization. Damage into the leather itself such as cat claw damage, punctures, cuts, or tears, is impossible to repair to a “like new” appearance. Ask us for specifics.
Aniline Options:
We typically have three options for aniline leather care: a deep cleaning only, an on-site refresh, or an in-shop restoration.
A deep cleaning means just that – our best shot at cleaning the leather on site. Stain and oil extraction is often not 100% possible and the leather will take 24-48 hours to fully dry. You can then apply leather protection cream we provide, or leave it as is. Or have us come back to do the refresh.
An aniline refresh involves some color and feel restoration with special aniline products developed by Fibrenew. This can be done on site. Expect limited color restoration but palpable feel restoration in many cases.
The best option is to deliver the aniline to our shop (with an appointment) and have us do a full restoration. This involves deep cleaning followed by several days of color and feel restoration. We keep going with color and other “feel” agents until the leather is saturated and won’t absorb any more, then apply leather protection cream. It’s the most expensive option because it takes a lot of time but the results are often stunning. Ask us for photos of what this looks like.
ALL SALES ARE FINAL
