FIBRENEW DURHAM/ CHAPEL HILL TERMS AND CONDITIONS OF SALE AND SERVICE
Terms and Conditions of Sale and Service
All estimates are contingent on physical inspection. Estimates done through email or text via
photos you have sent in are our best guess — but in reality, things not visible in photos, color
fading or differences, body oils or contamination, or other factors that affect final pricing may not
be visible. Please be flexible and aware of this.
Pricing given in estimates are for cash or check payment only and reflect a 5 percent discount
from credit card pricing. We gladly accept all credit cards but the cost for doing so will be higher
because the discount goes away. Please ask if you have questions about this.
About Deep Cleaning:
Any reference in estimates or emails, texts, or phone calls to the term “deep cleaning,” means a
deep cleaning of the leather, vinyl, or plastic only and does not include vacuuming pet hair,
debris, or other similar things. Please have all debris removed or vacuumed up as best as
possible before we arrive to complete work.
Fibrenew uses proprietary practices developed and proven by hundreds of Fibrenew
technicians throughout the world. Due to variations in materials we do not guarantee that our
service will produce “like new” results.
Fibrenew’s materials use a highly advanced water-based color and dye system. Nevertheless,
as color is influenced by so many factors, especially the light source (daylight, fluorescent, LED,
etc.), we cannot guarantee a perfect match. We always attempt to get there but it is not always
possible even under the best of conditions.
All reupholstery or shop jobs require payment in full for materials (if applicable) and a 50 percent
deposit on labor. Large, multi-day jobs may require up to 75 percent deposit. Material costs are
nonrefundable once the order has been placed. Labor deposits are nonrefundable once work
has commenced. All deliveries require a full payment of balance due upon delivery (COD). In
lieu of a signed estimate, payment of deposit shall serve as acknowledgement and acceptance
of these terms. Shop work must be picked up within 3 days of notification of completion unless
otherwise previously agreed upon. Daily storage charges may apply.
New coverings such as seat skins are constructed based on manufacturer templates of the
original piece. We are not responsible for minor dimensional variation resulting from
reassembling an existing pattern. This is a rebuilt piece of used furniture and we do not
represent it will be “like new” when complete. Please also note that even with new material,
wrinkles and other variations may be introduced as compared with the original covering
material.
Dacron fiber, foam cushions and down filling are replaced if required using industry standard
materials and practices. Estimates do NOT include new fillings and, if required, a quote will be
provided for approval.
Previously unknown damage revealed during repair is not covered by the original estimate and
will be separately negotiated with client prior to work being completed.
Leather is a natural product and may show wrinkles, scars from minor cuts or insect bites. We
inspect all hides and try to work around such minor flaws, but will not be responsible for repair
or replacement of hides showing such natural variations. New leather is stiffer than worn, soiled
material we are replacing and the piece may feel firmer than the well worn material of the
original.
We do not provide fabric but will offer estimates for the amount of yardage required. We will
inspect the material prior to use but will not be responsible for flaws or shortages that may occur
in the course of assembling.
We offer good faith estimates for time to completion and delivery but will not be responsible for
delays in meeting these estimates. We will make every effort to regularly communicate as to the
progress of work.
We try to assure your satisfaction, but cannot provide refunds on any repairs, cleaning or
dyeing.
Special notes about Aniline leather:
Aniline leather is typically among some of the thickest and most durable hides used in the
furniture industry, making for a good restoration candidate. It’s important to understand that
aniline leather has been left in a more natural state. The dyes are translucent, rather than fully
pigmented and typically there is not a top coat protection barrier applied. (In wood terms, think
‘stain’ versus ‘paint’.)
We can usually clean, darken, and enrich the color of your furniture with multiple applications of
dye, working to get it back close to the original color shade. However, there can still be a bit of
unevenness of color, which is usually characteristic of the original aniline finish. The darker
areas may remain somewhat darker than the lighter areas and any darker ‘spot’ stains don’t
always disappear, but can sometimes be minimized.
With imperfections such as pet scratches, spills, or stains, we can not guarantee a perfect, “like
new” outcome.
Aniline Options:
We typically have three options for aniline leather care: a deep cleaning only, an on-site refresh,
or an in-shop restoration.
ALL SALES ARE FINAL
