Fibrenew Asheville Terms and Conditions of Sale and Service
All estimates are contingent on actual inspection. Sometimes, an estimate given via text or email was our best guess and we notice something in person that differs from what we expected. We will explain when this happens. Estimates done through email or text via photos you have sent in are our best guess — but in reality, things not visible in photos, color fading or differences, body oils or contamination, or other factors that affect final pricing may not be visible. Please be flexible and aware of this.
Pricing given in estimates are for cash or check payment only and reflect a 5% discount from debit/credit card pricing. We accept most forms of payment, but prefer checks made out to “FIBRENEW ASHEVILLE.” NSF checks will incur an additional $100 charge above the bank’s charge. We gladly accept most major credit cards but the cost for doing so will be higher because the discount goes away. Please ask if you have questions about this. We reserve the right to add a monthly penalty service charge on accounts more than 30 days past due.
North Carolina combined State and Local Sales Taxes (typically ranging from 6.75% to 7%) are applicable and will be added at time of payment.
Fibrenew uses proprietary practices developed and proven by hundreds of Fibrenew technicians throughout the US and Canada. But due to variations in natural materials we cannot guarantee that our service will produce “like new” results.
Any cleaning process may cause material to stiffen or embrittle. Shrinkage is unpredictable and changes in shade or finish may happen. Naturally occurring cuts and scars on skins may be revealed. Uneven matches may be more evident after cleaning. Liquids may cause color to bleed, resulting in color change. Hardware like nails or buckles may bleed onto leather.
Fibrenew materials represent the most advanced waterbased color and dye system. Nevertheless, as color is influenced by so many factors, especially the light source (daylight, fluorescent, LED, etc.), we cannot guarantee a perfect match. We always attempt to get there but it is not always possible even under the best of conditions.
Unless otherwise stated in estimate, upholstery jobs require payment in full for materials (if applicable) and a 50% deposit on labor. Unless otherwise stated in estimate, materials payments and labor deposits are non-refundable once the order has been picked up. All deliveries require a full payment of balance due upon delivery (COD). In lieu of a signed estimate, payment of deposit shall serve as acknowledgement and acceptance of these terms.
New coverings are constructed based on templates created from the panels of the original piece. We cannot be responsible for minor dimensional variation resulting from reassembling an existing pattern. We stand behind the craftsmanship, such as stitching and assembly, but we do not warrant the piece based on subjective assessments, such as “softness” or “comfort” compared to the original. This is a rebuilt piece of used furniture and we do not represent it will be “like new” when complete.
Dacron fiber, foam cushions and down filling are replaced, if based on our judgement replacement is required, using industry standard materials and practices. Estimates do NOT include new fillings and, if additional materials are required, a quote will be provided for approval. We cannot warrant that the “feel” of the new fillings will replicate the original. Damage revealed during repair is not covered by the estimate and will be separately negotiated with client prior to work being completed.
Leather is a natural product and may show wrinkles, scars from minor cuts or insect bites. We inspect all hides and try to work around such minor flaws, but will not be responsible for repair or replacement of hides showing such natural variations. New leather is stiffer than worn, soiled material we are replacing. The finished piece will feel different from the worn upholstery and filling materials of the original.
Estimates for materials quantities (including fabrics and leather) are made in good faith, based on experience, but we will not be responsible for cost or delays in procuring additional material if required. We will inspect the material prior to use but will not be responsible for flaws or shortages that may occur in the course of assembling. We do not accept responsibility for the suitability of customer supplied materials.
We offer good faith estimates for time to completion and delivery but will not be responsible for delays in meeting these estimates. We will make every effort to regularly communicate as to the progress of work but are not responsible for delays in delivery or installation.
We try to assure your satisfaction, but cannot provide refunds on any repairs, cleaning or dyeing.
ALL SALES ARE FINAL.
