FIBRENEW SOUTH NAPLES
TERMS AND CONDITIONS FOR SERVICES
These Terms and Conditions (“Agreement”) govern all services provided by Fibrenew South Naples (“Fibrenew,” “Company,” “we,” “our,” or “us”) to the customer (“Customer,” “you,” or “your”). By authorizing, scheduling, or accepting services from Fibrenew, Customer agrees to be bound by these Terms and Conditions.
1. COMPANY INFORMATION
Fibrenew South Naples provides restoration, repair, refinishing, cleaning, color restoration, dyeing, and related services for leather, vinyl, plastic, upholstery, automotive interiors, marine surfaces, commercial furnishings, residential furnishings, and related materials.
All services are provided subject to these Terms and Conditions.
2. ESTIMATES AND QUOTATIONS
2.1 Non-Binding Estimates
Any estimate, quotation, or price range provided before physical inspection is based solely upon information available at the time and may change upon further inspection.
2.2 Final Pricing
The final service price may differ from the original estimate if:
- Additional damage is discovered;
- The condition differs from photographs provided;
- Additional labor, materials, travel, or specialized procedures are required;
- Hidden defects become apparent during the repair process.
Customer will be notified of material changes in pricing before additional work is performed whenever reasonably practicable.
2.3 Photograph-Based Estimates
Photographs may not accurately depict the extent of damage. Any estimate based upon photographs is preliminary and subject to revision following inspection.
3. NATURE OF REPAIR AND RESTORATION SERVICES
3.1 Repair Versus Replacement
Fibrenew specializes in restoration and repair services. Repairs are intended to improve the appearance, functionality, and longevity of an item but may not restore it to factory-new condition.
3.2 Cosmetic Matching
Customer acknowledges that:
- Exact color matching cannot be guaranteed.
- Texture matching cannot be guaranteed.
- Grain pattern matching cannot be guaranteed.
- Aging, fading, sun exposure, wear patterns, and material degradation may affect results.
Reasonable efforts will be made to achieve the closest possible match.
3.3 Inherent Limitations
Certain damage may not be fully repairable, including:
- Excessive cracking;
- Structural failures;
- Material shrinkage;
- Dry rot;
- Delamination;
- UV degradation;
- Severe staining;
- Burns;
- Pet damage;
- Mold damage;
- Chemical damage;
- Previous improper repairs.
4. CUSTOMER DISCLOSURES
Customer agrees to disclose all known information regarding:
- Prior repairs;
- Cleaning products used;
- Coatings or protectants applied;
- Exposure to chemicals;
- Water damage;
- Mold or mildew;
- Insurance claims;
- Structural defects.
Fibrenew shall not be liable for damages resulting from undisclosed conditions.
5. CUSTOMER RESPONSIBILITIES
Customer shall:
- Provide safe and reasonable access to the work area;
- Remove valuables and personal property;
- Ensure utilities are available when necessary;
- Secure pets;
- Provide accurate information regarding ownership and condition.
Fibrenew may suspend work if conditions are unsafe.
6. MOBILE SERVICE CALLS
6.1 Access
Customer shall provide reasonable access to the service location.
6.2 Service Call Fees
Mobile service fees, inspection fees, and travel charges are separate from repair costs unless otherwise stated.
Such fees are generally non-refundable once the appointment has occurred.
7. DEPOSITS
Fibrenew may require a deposit before:
- Scheduling services;
- Ordering materials;
- Custom color matching;
- Large projects;
- Commercial projects.
Deposits are non-refundable to the extent costs have already been incurred.
8. PAYMENT TERMS
8.1 Due Upon Completion
Unless otherwise agreed in writing, payment is due immediately upon completion of services.
8.2 Accepted Payment Methods
Fibrenew may accept:
- Credit cards;
- Debit cards;
- ACH;
- Checks;
- Cash;
- Electronic payment platforms.
8.3 Returned Payments
Returned checks or rejected payments may incur a service charge permitted by Florida law.
8.4 Late Payments
Past-due balances may accrue interest at the lesser of:
- 1.5% per month; or
- The maximum rate permitted by Florida law.
Customer shall be responsible for reasonable collection costs, attorney’s fees, and court costs where permitted by law.
9. CANCELLATIONS AND RESCHEDULING
9.1 Customer Cancellations
Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee.
9.2 No-Show Appointments
Failure to provide access at the scheduled time may result in:
- Service call charges;
- Rescheduling fees;
- Additional travel fees.
9.3 Company Rescheduling
Fibrenew reserves the right to reschedule due to:
- Weather;
- Safety concerns;
- Illness;
- Equipment failure;
- Material shortages;
- Circumstances beyond reasonable control.
10. LIMITED WARRANTY
10.1 Workmanship Warranty
Fibrenew warrants workmanship for a period of 30 days from completion unless otherwise stated in writing.
10.2 Covered Issues
The warranty covers defects directly resulting from Fibrenew’s workmanship.
10.3 Exclusions
The warranty does not cover:
- Normal wear and tear;
- Future cracking;
- Peeling caused by continued deterioration;
- Sun damage;
- UV exposure;
- Abuse;
- Neglect;
- Improper cleaning;
- Chemical exposure;
- Water damage;
- Mold;
- Pet damage;
- Structural failures;
- Manufacturer defects;
- Customer misuse;
- Third-party repairs;
- Color changes caused by aging or environmental conditions.
10.4 Remedy
Fibrenew’s sole obligation shall be to inspect and, at its discretion:
- Re-perform the repair;
- Touch up the repair;
- Provide a partial refund; or
- Deny the claim if outside warranty coverage.
11. CUSTOMER INSPECTION AND ACCEPTANCE
Customer shall inspect work upon completion.
Unless written notice is provided within 24 hours after service completion, work shall be deemed accepted.
12. PRE-EXISTING CONDITIONS
Fibrenew is not responsible for:
- Existing damage;
- Hidden defects;
- Material failures;
- Weak substrates;
- Previous repairs;
- Manufacturing defects.
Repair efforts may reveal or expose underlying issues that were not previously visible.
13. LIMITATION OF LIABILITY
To the fullest extent permitted by Florida law:
Fibrenew’s total liability for any claim arising out of services shall not exceed the amount actually paid by Customer for the specific service giving rise to the claim.
Fibrenew shall not be liable for:
- Indirect damages;
- Consequential damages;
- Incidental damages;
- Special damages;
- Loss of profits;
- Loss of use;
- Loss of business opportunities;
- Emotional distress;
- Diminution in value.
This limitation applies regardless of the legal theory asserted.
14. INDEMNIFICATION
Customer agrees to indemnify and hold harmless Fibrenew, its owners, employees, contractors, agents, and affiliates from claims arising from:
- Customer negligence;
- Customer misuse;
- Failure to disclose material conditions;
- Third-party actions relating to the serviced item.
15. FORCE MAJEURE
Fibrenew shall not be liable for delays or inability to perform caused by circumstances beyond reasonable control, including:
- Hurricanes;
- Floods;
- Fire;
- Pandemics;
- Government actions;
- Supply shortages;
- Labor disruptions;
- Acts of God.
16. PHOTOGRAPHS AND MARKETING
Fibrenew may photograph items before, during, and after service.
Unless Customer provides written notice prohibiting use, Customer grants Fibrenew permission to use photographs for:
- Marketing;
- Training;
- Social media;
- Advertising;
- Portfolio purposes.
No personal identifying information will be disclosed without consent.
17. ABANDONED PROPERTY
Items left with Fibrenew and not retrieved within 90 days after notice may be considered abandoned to the extent permitted by Florida law.
Fibrenew reserves the right to recover storage, transportation, and disposal costs.
18. COMMERCIAL CUSTOMERS
Commercial customers remain responsible for payment regardless of reimbursement disputes involving:
- Tenants;
- Insurance carriers;
- Property managers;
- Third parties.
19. INSURANCE CLAIMS
Fibrenew is not a public adjuster and does not provide legal or insurance coverage advice.
Any estimate provided for insurance purposes is an opinion of repair cost only.
Customer remains solely responsible for payment unless otherwise agreed in writing.
20. DISPUTE RESOLUTION
20.1 Good Faith Resolution
The parties shall first attempt to resolve disputes informally.
20.2 Venue
Any legal action shall be brought exclusively in a court of competent jurisdiction located in Collier County, Florida.
20.3 Governing Law
This Agreement shall be governed by and construed under the laws of the State of Florida.
21. ATTORNEY’S FEES
In any action arising out of this Agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees, costs, and expenses to the extent permitted by Florida law.
22. ELECTRONIC SIGNATURES
Electronic signatures, emailed approvals, text message approvals, online approvals, and electronic acceptance shall be deemed valid and enforceable to the fullest extent permitted by law.
23. SEVERABILITY
If any provision is determined invalid or unenforceable, the remaining provisions shall remain in full force and effect.
24. ENTIRE AGREEMENT
These Terms and Conditions constitute the entire agreement between Fibrenew and Customer and supersede prior discussions, representations, or understandings relating to the services.
CUSTOMER ACKNOWLEDGMENT
By authorizing service, signing a work order, approving an estimate, submitting payment, scheduling service, or accepting completed work, Customer acknowledges that they have read, understood, and agree to these Terms and Conditions.
