Al & Isabelle Crnjac

Fibrenew Ottawa: Al & Isabelle Crnjac

Mobile restoration service to your home or business!

3 WAYS TO REQUEST AN ESTIMATE: 1Online Request 2Call: 613.724.0442 3Email: ottawa@fibrenew.com

Valued Customer Reviews

It’s all about seeing a smile on our customer’s face after each job is completed!

Below is a small sample of what some of our clients have shared about their experience with Fibrenew
(spelling and grammar mistakes and all 🙂 )

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I recently had the pleasure of using Fibernew's services to repair my back passenger seat on my Tucson, and I couldn't be more satisfied with the experience. From start to finish, they demonstrated professionalism, efficiency, and friendliness.

The process was smooth and hassle-free. Fibernew's team was incredibly responsive and accommodating, making it easy to schedule an appointment that fit my busy schedule.

Upon arrival, I was greeted by a friendly and amicable young guy who wasted no time in getting to work. His expertise was evident as he quickly assessed the damage and went to work on restoring my back passenger seat.

I was particularly impressed by the speed and skill with which he worked. The results were nothing short of impressive – my back passenger seat looks as good as new!

Overall, my experience with Fibernew was fantastic. Their fast, efficient, and amicable service exceeded my expectations, and I wouldn't hesitate to recommend them to anyone in need of leather or vinyl repairs. Thank you, Fibernew, for a job well done!

Louis-Michel Leblanc

From:

Their work is pretty incredible. They repaired a tear in my car. I have attached before and after pictures. Thank you for the amazing job.

Cristina

From:

Can't say enough about the great service I received from Fibrenew. The photos say it all. The before is my attempt to fix a broken window frame and the second is the result of Al and his team coming to my rescue. The repair was not without challenges but Al made several visits to get it just right. Great customer service and I would highly recommend Fibrenew to anyone and everyone. Thanks Al.

Wayne M

From:

Excellent job, very fast and friendly service!! We had 8 dining chairs with torn leather and foam replaced as well as foam for two sofas replaced! Pat accommodated our need to get it all done within a day! The sofas and chairs are very comfortable now. The price is very reasonable for such great workmanship and service! I would definitely return to them for any future work and highly recommend them!!

Mary Neo

From:

(Translated by Google) Excellent service! Perfect staff! I recommend

(Original)
Service excellent! Personnel parfait ! Je recommande

Alaïs Develay

From:

Thank You Ken for the excellent job you did on my car seat this morning. You can't even tell where the repair was done. Very much appreciated. The new waiting room for customers is very nice too.

Wendy HS

From:

My brand new expensive fabric sofa had a small stain of unknown origin. I was referred to Fibrenew by the store i purchased the furniture from. The Technician Pat was extremely professional, knowledgeable, and worked extremely well and diligently to remove the small stain. I am more than pleased with the service provided and i would highly recommend this compnay.

Lynda Sparrow

From:

Pat provided amazing customer service!

Ann Duong

From:

I took my car to Fibrenew to get the seat repaired. I dropped it off at 9:00 am and picked it up around noon. They completely replaced the leather on the seat. Unfortunately they were not able to fix the bit on the side of my seat because there is a airbag in there that they can't touch. I was very impressed with the speed and the finished product. I have only done this once so I can't tell you if the cost was reasonable or not.if I took it to the dealership to get it looked at they would have told me to replace the seat and I'm sure it would have cost $2k or more. So the $450 for my repair makes it worth while.

Keep up the good work fellas!

Karma Dumpster

From:

Al repaired two sofas for me and made them as good as new. He treats them like his own furniture and took his time to make it perfect. Highly recommend!

zohaib Qureshi

From:

All I can say is WOW!

We had two “tired” looking leather club chairs that we wanted restored. We contacted Fibrenew to ask for their advice and see if they were worth repairing. Pat responded almost immediately and addressed all our questions. We decided to take a chance and all I can say is we have absolutely no regrets! The chairs were restored to almost better than new condition! Foam was replaced, straps tightened and minor scratches and abrasions removed.

Pat provided outstanding service, took the time to explain everything he was doing, and did all this on-site, which meant that we were able to enjoy sitting on our “new” chairs the very next day.

Quality service at an excellent price! - quite a rare find these days...

If you have a piece of leather furniture you would like to have restored, you owe it to yourself to call Pat at Fibrenew. You won't regret it.

Denis Tessier

From:

Absolutely delighted with the service and quality of the work. Response was quick - the technician Patrick was able to be at our house for the repair within 24 hours of me asking for a quote. Amazing. The quote was spot on, and very reasonable. The quality of the repair is outstanding - we had three broken springs resulting in a very saggy sectional, and Patrick was able to repair it like new, right in our living room. It feels very solid, and will probably last us many more years. Patrick was superb to work with - efficient, friendly, professional, honest and helpful - he did such a great job. Would recommend Fibrenew to everyone who needs furniture repairs - there's no reason to go anywhere else!

Maeva V.

From:

Bonjour,
I am very happy with the excellent service I received today from your company and the technician Pat McHugh. He was polite, professional and very friendly. He had no problem fixing my couch. He was also very efficient and on time. I am glad I found your company on-line and call to have my couch fix. I will make sure to keep your company name for future references. I have no problem referring your company to family and friends.

Once again thank you Pat for the great job.

Monique

Monique Laroche

From:

Just a note to say how much we appreciated your very frank advice yesterday about our sofa. It was refreshing to have advice that did not involve spending a lot of money for a process that would not produce lasting results. You are a very rare professional - these days it always seems that people will take your money for almost anything. I was very moved by your clarity and honesty. I know that’s a sad comment but it is all too often what we all experience . You are a gem and we will recommend you to others!

Best wishes

Janice

excellent service . called to have sofa repaired , response was quick and the repair technician was very personable and professional . in future when repairs are required Fibrenew will be my one and only call .

Doug Mason

From:

Fast, Friendly and Efficient 🙂

E M

From:

Pat from Fibernew did an amazing job at removing a stain that was caused during the moving process. He was also very professional and friendly! Would definitely recommend Fibernew to anyone looking for repair work to there furniture (or car seats) leather / fabric.

Kevin Habib

From:

Pat went above and beyond and did an exceptional job. He is truly a master in his craft. Friendly, professional, respectful, service. The quality of his work is amazing.
We highly recommended his services. Thank you Pat.

Denise Patry

From:

Matt was friendly and courteous. He took the time to assess the situation and provide his recommendations. Much appreciated

Mohammed Abdelghani

From:

Amazing workmanship and attention to detail! We got all our seat cushions replaced on our humongous leather sectional on-site at our home, and I couldn't be happier with Patrick's work. I also learned one of the reasons why the dye in the leather lifted. The answer? Oils from our dogs and us! Patrick told us how to care for the leather going forward so that we can avoid issues like this going forward. So glad we didn't have to send our sofa away for repairs, when there is talent like this in our very own city! I totally recommend Patrick for knowledge, skill, and attention to even the tiniest of details, like vacuuming up the little bits of upholstering on the floor and leaving the space impeccably clean after he was done - AWESOME! Thanks for saving our sofa Patrick! We will enjoy it for years to come!

Pat Siertsema

From:

Great experience. I had a tear on a car seat and Ken, one of the owners, fixed it quickly and efficiently. It looked perfect!

A Yer

From:

Al went above and beyond expectations. Honest opinion and dedicated to his craft.

IAF Treasurer

From:

Patrick came to my home recently to review what needed to be done to my couch - i thought it was the springs but he advised it was the cushions and was easy for me to fix it - which i did and it is working great. Appreciated the honesty - the couch is very old and not sure if it was worth fixing but with a bit of repair on my end and on Patrick's advise I will get a few more years out of them! I would definitely recommend Fibrenew !

ruth Timms

From:

I shared pictures of a couch and they let me know that it was too far gone to repair. Given that I literally know nothing about leather repair, I easily could have been ripped off instead. I really appreciate this type of honesty.

Bennett Kanuka

From:

great price , great job , thanks Pat !!

Sami Labrie

From:

Have had many items repaired by Fibrenew and they alway do an amazing job at very fair prices! Would highly recommend to anyone that needs their repair services in the area

Vision Saddlery

From:

Highly recommend. Fast response time from inquiry, to estimate/quote, to in-home repair. Pat arrived on time, was professional/respectful, friendly, and efficient - and great to chat with. Repaired both recliner seats on my 10-year-old leather sofa and tightened up the back portion. Fantastic customer service. Price was very reasonable and as per estimate. Superb repair work and attention to detail. Will be recommending FibreNew and Pat to everyone. Thanks for the great work.

Kim Saunders

From:

Cannot agree more with another review below, my interaction with Al was simply a pleasure. Would highly recommend to anyone! My leather wallet was damaged by insect repellant. Al explained that the chemicals took off the protective layer; he gave me an option for a quick functional fix or a more elaborate aesthetic fix, and his genuine opinion. Al was friendly, accommodating, knowledgable, and holds a truly honest and professional business model. Thank you!

Catherine Ho

From:

Took my CRV in to repair a tear in leather seat and really bad scratches/gouging on the dashboard. Ken and company did a truly fantastic job. We are extremely impressed on the finish and colour applied for both repairs. My wife says I have to state AWESOME job :). This is the place to go hands down.

paul anderson

From:

All I can say is WOW!

We had two “tired” looking leather club chairs that we wanted restored. We contacted Fibrenew to ask for their advice and see if they were worth repairing. Pat responded almost immediately and addressed all our questions. We decided to take a chance and all I can say is we have absolutely no regrets! The chairs were restored to almost better than new condition! Foam was replaced, straps tightened and minor scratches and abrasions removed.

Pat provided outstanding service, took the time to explain everything he was doing, and did all this on-site, which meant that we were able to enjoy sitting on our “new” chairs the very next day.

Quality service at an excellent price! - quite a rare find these days...

If you have a piece of leather furniture you would like to have restored, you owe it to yourself to call Pat at Fibrenew. You won’t regret it.

Denis Tessier

From:

Great service. From my first enquiry to having the work done...4 days. The 14-year leather couch looks new. Thank you Matthew, simply a great job. Highly recommend.

Normand Zucco

From:

Excellent job by Benoit on fixing the door handle in my car. Very fast and efficient service.

Eric Simard

From:

Al did miracle work on my vinyl chair at a reasonable rate. I highly recommend Fibrenew!

Dive Lab

From:

My 12 year old sofa was in desperate need for new seat cushions. There is no word to describe how happy I am with the fantastic job Pat did...and wait for it: at an unbeatable price. If you have a project, make sure to call Ottawa Fibre New for an estimate. #highlyrecommended

Tod Marde

From:

I had an appointment with Pat on the morning of February 26, 2020. After looking at my couch he revealed it wasn't worth getting fix. Pat gave me names of best leather furniture manufacturers and stores to buy. Pat was on time, respectful and very personable. I would differently recommend Fibernew and especially Pat to anyone looking for furniture repair. I know I will use Fibernew in the future and recommend to friends.

Paula Ellsworth

From:

I had the pleasure of dealing with Al recently. I needed advice regarding a leather sofa repair and Al took the time to give me every option as well as his own very honest recommendation. Even though we decided against the repair in favor of purchasing new, Al took the time and care to give advice regarding new options and grades of leather to best suit us. This company really cares about their clients and their craft, not the bottom line. Incredibly knowledgeable and professional, I recommend everyone who needs leather repair contact Fibrenew Ottawa!

Kourtney Oitzl

From:

I had somehow removed colour from my light blue purse and had a white stain. I have no idea what made the stain. Fibrenew was able to mask the stain and completely match the colour of the purse. The service was quick and the communication was good. So happy to have my bag back in rotation!

Marilyne Nahum

From:

Very happy with the professional service I just received. Al came by to look at my leather sofa which had been chewed by our dog. He was able to patch it and the end result was great. Would highly recommend this company!!

CruzGirl

From:

Great customer service
Mathew was very quick in responding to our quarries.

Prem Jhalli

From:

Thank you very much, cleaning has been completed. All good and Tech was very friendly and he did an excellent job.
Thanks,
KayleenSolution Specialist

Kayleen

Awesome services, Pat fix our sectional. We had to replace a corner cover under warranty. It went quick and easy. Thank you.

Jonathan

From:

I had noticed some issues with one of my springs from a sectional we had recently purchased. Pat McHugh from Fibrenew came by and noticed that it was one of our cushions that was the problem, they had given us the wrong density. He was very professional and helpful! Great experience!

Jia zhang

I am writing to say that Pat McHugh did an excellent job repairing our reclining / rocker chair purchased from Costco. He is a very professional and efficient representative. Please pass this comment along to those in charge of our file.

Shaun Markey

(Translated by Google) Waiting for several months for the repair of two loveseats, I finally could count on the professionalism of Patrick McHugh. He has refurbished everything. Better than that! The loveseats are more beautiful now than at the time of purchase. Huge thank you Patrick!

(Original)
En attente depuis plusieurs mois pour la réparation de deux causeuses, j'ai finalement pu compter sur le professionnalisme de Patrick McHugh. Il a tout remis à neuf. Mieux que ça! Les causeuses sont plus belles maintenant qu'au moment de l'achat. Immense merci Patrick!

Mélanie Guay

From:

En attente depuis plusieurs mois pour la réparation de deux causeuses, j'ai finalement pu compter sur le professionnalisme de Patrick McHugh. Il a tout remis à neuf. Mieux que ça! Les causeuses sont plus belles maintenant qu'au moment de l'achat. Immense merci Patrick!

Mélanie Guay

From:

Quick and friendly service with excellent results!

Katherine Jackson

From:

Fantastic work on our ripped sofa. You can't even tell where the work was done.

Peter Michaud

From:

Super impressed with the great service and excellent results on my car seat! Looks just like new.

Jillian de Gannes

From:

Nail polish remover used in an effort to remove another stain. Bright red leather turned black. Al was able to restore the bright red to a factory apparent finish. Phew.....

Mike Johnson

From:

Incredible service. The technician had returned our call and was able to see us same day and within 30 minutes of his initial call. He was able to quickly identify the issue and was confident he could remove the stain. This was a brand new leather chair. He went to work immediately and notified us when he was done. The stain was completely removed and the leather chair looked brand new. The technician, sorry I don't remember his name but was a younger guy. He was very professional, polite and respectful. I would highly recommend this company and this technician. We were extremely impressed.

Mike B

From:

We had the pleasure of Pat Mchugh coming and fixing our lazy boy sofa. He was absolutely EXCELLENT. He was very pleasant, knowledgeable, respectful, clean and he fixed our sofa better than it was before the back frame had broken. He showed us and explained what he was going to do to make the repairs. I will highly recommend him to all of my friends! This is one business card that I will definitely keep. Pat is an excellent ambassador for your firm.

Cindy P

From:

Great service. Benoit fixed up 2 cigarette burns in our back seat. The repair was quick and it looks brand new.

Kevin Mckenny

From:

Patrick a repare deux sofas dont l’un etait endommage. Par sa perseverance, sa patience et sa minutie, il a transforme le siege de mon sofa, il est un artiste et en plus sa gentillesse est remarquable.
les deux sofas ont l’air Neuf.

Lise Seguin

From:

They did a fantastic job fixing our leather couch. They were able to color match a very rare color (fuchsia). The service was very professional...clean, on time, courteous and they are masters at their craft.

J-F Monty

From:

Claude just did a complete reno of my very worn-out cream leather sofa and love seat and I'm very pleased with it. He gave good balanced advice. Came when he said he would (including twice to my office to pick up cushions because I forgot one, and then to my house fo finish the main items). Did very nice work - new leather on all cushion tops, cleaning and 4 coats of dye - it looks like new. Seemed pricey but still quite a bit cheaper than a new couch of similar quality. I feel good that we avoided landfilling the old one (they should get a green energy grant!) and supported local economy.

Kathryn Adeney

From:

I am ashamed it has taken me a while to report back about the fantastic service we had from Patrick. He is the best ambassador a business could ever ask for and it needs to brought to the attention of people who can pass it along to the right person so he can be recognized. From the moment the door opened until he left,he had perfect manners and a great attitude.

I was so grateful that he explained every step he was taking while making the repair and gave a few hints for care. Not everyone should be working with the public but this gentleman is doing an amazing job representing your company and it is only fair I drop a line to say that he is a superb employee in the eyes of this customer. He had a service order for 1103-2935 Richmond Road here in Ottawa and his service was above and beyond the call of duty as far as these residents are concerned.

Thank you for your time,
Catherine Wetmore

Catherine Wetmore

From:

Al came to our rural home to assess the restoration of our two leather couches.
He gave us a very informative dissertation on leather and the type we had. He was very knowledgeable and honest.
He could have done work on our couch, and we would have paid, but he informed us it would only last a short time due to the type of finish we have, so best to leave it as-is and enjoy the furniture’s aged character - he truthfully told us that and told us to keep our money!
He could have been unscrupulous and done a quick touch-up and told untruths and sold us services, but he did not.

A big shout-out to Mr. Al for his straight talk, honesty, and kindness.
Highly, highly recommended!

Clayton Oldford

From:

I had some issues with my seats getting stained and through the warranty Mercedes-Benz contacted fibrenew to fix this. They did an amazing job on the driver side seat but unfortunately the passenger side didn't turn out the right way. I personally contacted the owner of the company Claude, to discuss this matter. He was very polite, understandable and nice and explained that perhaps the surface wasn't prepped properly and they would look into this and fix it without a problem. I brought the car back and they fix my passenger seat without charge and now both seats are gorgeous and look like new. Fibrenew does a very good job and they stand behind their work to make sure the customers gets the results and satisfaction that the company has been reputed for for many years. Thank you so much Claude for being a great owner and putting yourself in your customer's shoes. This is what I was expecting from such a reputable company and they delivered it without hassle!

Matthieu Dupuis

From:

Ken and Benoit are awesome. Super nice guys. Did a quick fix on my driver leather seat and it was very hard to tell where they even did the work. Before and after photos posted.

Moe Awija

From:

Just hard the crossbeam repaired on my leather sofa. Had some cat scratches repaired in the fall as well. Was initially very worried about having the repairs done, but with this company there is nothing to worry about. Both times, the service was very professional, quick and left my sofa looking like new again. Great quality work and really nice people! Huge thanks!

Caroline Thibeault

From:

What a great company! I dealt with Pat who came over to fix my recliner and was such a pleasure to deal with. The service that he provided is like the good old days when service comes first. The bonus is that he is a nice guy, friendly and very good at what he does. Thanks Pat.

Lise Page

From:

Fibrenew did a fantastic job repairing our leather loveseat. Colour-match and leather match and stitching work were excellent.

Roy Vasey

From:

Pat did a very good and thorough job. I am happy with his work , punctuality and professionalism.

Bashar Abdelhadi

From:

Pat McHugh came to fix our leather sectional couch and we would like to let you know that he did an excellent job! He has restored our couch from a rather wrinkled look with no support to a firm, comfortable, cosy couch which we can now enjoy for another number of years:) It was a pleasure to work with Pat and he went out of his way to make sure we were conscious of what he could do for us and helped us understand the structure of our couch. I wish they would give you more help when buying a couch to know what the problems may be in the future but research is always key:)) Anyway, I would highly recommend his work to others; I think you will be very pleased.

Lesley Craig

From:

Called this morning and within hours, Al was out to look at my much needed repair. He did what he could within minutes and before leaving I asked him for a product to clean my cream leather car seats. He quickly gave a swipe and voila - clean!! Before leaving gave me some valuable tips on care and cleaning of my leather. Thank you so much Al. Fibrenew will be on my recommendation list, hands down.

Debbie Khris

From:

We called Fibrenew to have two occasional chairs with footrests repaired as the material had ripped when using the lever to elevate the footrests. Patrick came to look at the chairs and we booked a date for the repair. Patrick arrived early in the morning to pick up the chairs so that he could have them back to us the same day. Patrick's workmanship is meticulous and we are very pleased with the results. This man is a very polite and pleasant person who aims to please the customer. We have no hesitation in recommending this company to anyone who is looking for excellent service, workmanship and caring. This company is a breath of fresh air and will call upon them again if ever we need upholstery done on our chairs or sofas. Many thanks for a job truly well done!

Lorraine Laframboise

From:

Needed a recliner rocker base repaired and was recommended Fibrenew. I contacted the company and was provided with a fast response. Pat the technician came over and fixed the recliner in no time, very professional, polite and excellent work. I would not hesitate to use Fibrenew again if I require additional work.

Dan Cockney

From:

Had a really good experience with Fibrenew. The company is very responsive and the technician that came to my apartment was polite, professional and friendly. He was also very honest about what the work would cost and made a recommendation that was in my best interest. I'll definitely be a repeat customer.

waldo3834

From:

We called Al at Fibrenew Ottawa last week and his reply was very quick and professional. He fixed a black leather sofa that was very badly sun-damaged and the result is exceptional. He did all the work by hand in our house. The result is amazing and we can't describe how happy we are. We were ready to sell the sofa but essentially the whole living room set is now saved thanks to Al's meticulous work. Overall, super happy with the final result!

JP Souaid

From:

Fibrenew was sent to my home by Leons. My new leather chair had a scratch/cut in the arm. Mat was very professional and did an amazing job fixing it. It looks great. I also had another little repair to my lazy boy chair and he fixed it for me too at no extra charge. I definitely recommend this company, do not hesitate to contact them.

Patricia V

From:

Matthew , what a service , what a professional technician , he repaired my leather sofas, me and my wife couldnt believe what he did, great job Sir , your work and experience is much appreciated , i certainly refer Matthew and this company to do your job right and be satisfied like ourselves , God bless your talented hands Matthew . ..... keep the good job up Sir .and thank you so much .

Shawki Mohi el din

From:

A young man called Matthew Crniac came over and repaired our recliner chairs! He did an excellent job! The chairs look great! Thank you so much for your wonderful help in finding this awesome company involved in such repairs! We certainly appreciate your quick response to the problem and definitely will continue shopping at Upper Room! Enjoy this beautiful day!

Claire and Mike Paquin

From:

Jerry did a great job with my 1972 Norton seats. Very impressed.

Dre Bourbon

From:

Our leather couch was severely faded due to direct sunlight. Claude was able to seamlessly match the original colour of the leather and make it look like new. He even came back to touch up a few spots after the initial repair. I highly recommend.

Bailey Purcell

From:

I was blown away with the transformation of our Honda pilots interior , we had quite a few small tears , a couple in the carpet , one or two on the headrests, we figured we could get a patch put on and hopefully it wouldn't show too much, man was I wrong, he came to our home in Cornwall, assessed it, gave us a price and did the repairs on the spot, unless we pointed out where the tears were you seriously wouldn't find them. Thank you for the wonderful job and it didn't break the bank!! We will definitely use this service again without hesitation.

A Google User

From:

Matt was here yesterday and did a wonderful job restoring our badly cat scratched leather chair like new. We cannot say enough about this fine young man who responded to our calls quickly and was on time and was very kind and knowledgeable. We would highly recommend this family run business and especially Matt to anyone who needs upholstery or leather work done.
Admiral and Mrs. Peter Cairns

Carolyn Cairns

From:

OMG Amazing. Over 2 1/2 months searching for help Al said he'd see what he could do. Good to his word, timely, he problem solved, sought solutions, and had the chair fixed within hours. This included a drive across the city for parts!
Huge thanks!

paddy mccavour

From:

They do quality work...

Malinuui9iyy Divadalage

From:

Restored the driver's seat (sanding, painting, finish) for an exotic sports car. Absolutely perfect color and texture match with the original untouched passenger seat. Reasonably priced, great communication, and for the quality of work performed, the time taken was more than reasonable. I don't know about other Fibrenew locations since they seem to be a chain, but I'll be recommending Al and Claude at Ottawa's location to everyone.

Michail Greshishchev

From:

Our recliner chair's mechanism was broken, and within 1 day of my phone call, Pat arrived at my door to have a look at the chair. He told me a cable broke; had the part with him, and proceeded to fix my leather recliner to better than new condition! Pat was friendly, helpful and a pleasure to meet. I now have great satisfaction in knowing that if I have any furniture problems I know who to call for fast, efficient and reliable service.

Leah Horel

From:

Pat McHugh was at our place a few days ago to fix our stressless chair and to replace the core and he did a terrific job. He was very knowledgeable even though he had never worked on a stressless chair before. He had the proper tools and the chair is now like new.

Sid Tjepkema, Ottawa, ON

Al from Fibrenew knows how to run a business. I submitted a request for a quote on-line and heard back the next day. I arranged to meet Al and he removed a portion of the drivers seat that was damaged. A few days later, Al returned and re-installed the seat. It was like new. I am very pleased with his service, the quality of the work, and his excellent, friendly personality.

AndrewPetepiece

Mr.Pat McHuugh from FibreNew came to our place today (October 12th) to install a massage chair. He was extremely professional and well informed about his work. The job was completed within couple of hours as he guessed during our initial phone conversation.

We are very impressed about the professionalism and will certainly recommend them to our Friends. I have also sent a note to the owner of the Massage chair company (Mr.Glenn - Luxor Health Massage Chair (high end massage chair for the unbeatable retail price)) to contact FibreNew for his new/existing customers in Ottawa for installation or repair..

Best Wishes,
Mrs.Kumar

MrsSrideviKumar

Pat McHugh clarified a concern I had with a new sofa I had just bought. He took the time to explain why the issue was happening (a noise in the rocking system) and even did some prevention work. He also noticed something was wrong with one of my table and he also offered to help me with it. He is really client service oriented and it shows that he love what he is doing. Thank you Pat for your great interpersonal communication and service.

Jeannine Sigouin

From:

Al from Fibrenew, an absolute miracle worker. He left the cream colored leather interior in my infinity in mint condition, scratches in the leather completely disappeared, and my worn and dull steering wheel now brightens up the whole interior being a beautiful soft cream color again. Very quick service and at a reasonable price. I will be sure to spread the word 🙂 Thank you so much.

Monica Baier

From:

I've dealt with Al and his staff at Fibrenew Ottawa for over 20 years for my business and they have always done high quality work at reasonable prices. Very often, I have asked them to see if they can repair something that I thought was unrepairable and they have worked miracles. This is a great company to deal with!

John Dustan

From:

I was very pleased with the work that Fibrenew did for me today. Matthew Crnjac, the repair person, arrived promptly. He was polite, professional and friendly. Matthew was able to repair two leather seats with expertise and attention to details. On the light grey leather car seat, he was able to colour match perfectly an area where the dye colour was completely rubbed off by excessive cleaning. On the saddlebrown leather car seat, he was able to disguise some scratches in the passenger seat. Both seats were expertly done and the colour matching was impressive - the seats look factory brand new! I would highly recommend this company, and would use them again! A satisfied customer for sure! Thanks Matt for the excellent work!

Irene Ch.

From:

Fiibrenew recently repaired our brown 7-year old couch. We had bought it from Colonial furniture and had a warrantly, but Colonial went out of business. Some baby vomit or diaper cream had left a big white stain (ie actually had removed the brown dye from the leather). After booking an appointment, Matt arrived on the day and time scheduled. He came in and took the time to custom mix two shades of brown to match the finish and air-brushed them on to match the original colour. He even touched up some of the seams elsewhere that had worn for the same price as fixing the main stain. You need a bit of artistry to do repairs this well, and he spent 2 hours doing it. It is a week later and you can't tell where the damage was done anymore. It was money well-spent.

Peter Kvas

From:

We just had our leather sofa with recliner refurbished by Al from Fibrenew. What an excellent job he did. He just saved us from having to replace it and we saved thousands of dollars. When we called, we made an appointment, he then showed up on time the day of the appointment, he was very professional and fast. We will definitely will use Fibrenew again if we need repairs. Thanks Al. Eric & Nancy

EricBouchard

Had a couple of leather sofas that were in need of repair (stitching broken plus small tear). Price was fair, repairs were great, and service was crazy fast. Nice to see a company that takes service seriously!

David Cooper

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Fibrenew were prompt, knowledgeable and efficient. We are very pleased with the care we were given and the repair to our leather couch. Thank you!

lynn olsen

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Bought a new leather couch a couple of months ago but the leather was stretching, causing a not very sleek couch seat. Called the store where we bought the couch and they sent out Pat from Fibrenew.....wow what a difference. Pat added firmer foam to the seats....this was all done in my home in under 2 hours! Thanks Pat!!!!

Jane Gorie

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Fast and polite service, high quality repairs, very reasonable price. HIGHLY RECOMMEND.

C Demers

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Our living room leather sofa looks brand new after all cushions were redyed and reconditioned. We are thrilled with the results. Claude Charron is a true professional who not only takes pride in the quality of his work but was happy to accommodate our need for urgent attention. We would not hesitate to recommend Fibrenew for leather furniture repairs.

JaniceCochrane

I was extremely impressed with the service and quality of the work performed by Fibrenew in Ottawa. My sofa is 25 years old and had become badly faded, but was otherwise in great shape. I hated the idea of spending money to replace it, but it really looked old and worn. Fibrenew re-dyed my sofa, and it looks like new. Pick up and delivery were at the promised dates and times. The whole process took less than a week and cost me a small fraction of the price of a new sofa!

Joanne Everett

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Two months ago, the base of our very expensive swivel chair broke. We contacted the original company which provided us with the replacement part under warranty but no technician to replace the part. After searching, I contacted Fibrenew for an estimate and the next day, a technician was at my door. My wife and I just wanted to say how very pleased we are with the work of your technician Pat.

Reg Audy

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I worked as a service advisor at a high end dealership and these guys are the best. From the quality of work, attention to detail, scheduling... can't say a bad thing about them. I highly recommend them.

Dan Woods

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My wife and I just wanted to say how very pleased we are with the work of your technician Pat last Friday.We were skeptical at first but his knowledge and work ethics soon erased that. He put us at ease from the get go. We would highly recommend him and your firm to anyone.

Ronald Brule