Terms & Conditions of Sales and Service
Fibrenew Lethbridge Terms and Conditions of Sale and Service
Effective Date: September 20, 2018
Leather, Vinyl and Plastic Repairs
All estimates are contingent on actual inspection.
Fibrenew uses proprietary practices developed and proven by hundreds of Fibrenew technicians throughout the world. But due to variations in natural materials we cannot guarantee that our service will produce “like new” results. Any cleaning process may cause material to stiffen or become brittle. Shrinkage is unpredictable and changes in shade or finish may happen. Naturally occurring cuts and scars on skins may be revealed. Uneven matches may be more evident after cleaning. Liquids may cause colour to bleed, resulting in colour change. Hardware, like nails or buckles, may bleed onto leather.
Fibrenew uses a highly advanced water-based colour and dye system. Nevertheless, as colour is influenced by so many factors, especially the light source (daylight variances, fluorescent and LED lighting, etc.), we cannot guarantee a perfect match.
Re-upholstery
All re-upholstery work requires a deposit. Deposits are non-refundable once work has commenced or materials have been ordered. Full payment of services is due prior to (or in unique circumstances upon) delivery of furniture. In lieu of a signed estimate, payment of deposit shall serve as acknowledgement and acceptance of these terms.
New coverings are constructed based on templates created from the panels of the original piece. We cannot be responsible for minor dimensional variation resulting from reassembling an existing pattern. We stand behind the craftsmanship, such as stitching and assembly, but we do not warrant the piece based on subjective assessments, such as “softness” or “comfort” compared to the original. This is a rebuilt piece of used furniture and we do not represent it will be “like new” when complete.
New leather is stiffer than worn, soiled leather that we are replacing and the piece may feel firmer than the original.
Estimates do not include unexpected repairs required because of unseen or hidden damage and will be separately negotiated with the client prior to work being completed.
We offer good faith estimates for time to completion and delivery but will due to the nature of this type of work, we cannot be held responsible for delays in meeting these estimates. We will make every effort to regularly communicate as to the progress of work.
