“Fibrenew” as used in these Terms and Conditions refers strictly to the independently owned and operated Fibrenew franchise entity listed above, and not to Fibrenew International Ltd. or its corporate affiliates.
Agreement to Terms: By signing or digitally approving an estimate, quote, or invoice, or by paying any deposit toward services described herein, the customer acknowledges having read, understood, and agreed to these Terms and Conditions in their entirety. Payment of a deposit or electronic approval through any digital service portal (including Jobber) shall serve as acceptance of these terms where a physical signature is not obtained prior to commencement of work.
Estimates: All estimates are contingent on actual in-person inspection of the item(s) to be serviced. Estimates provided prior to inspection are based on photos, verbal descriptions, and written communications, and are subject to change. Conditions not visible in photos, including but not limited to color fading, contamination, body oils, prior repairs, or structural damage, may affect final pricing. Any additional damage discovered during the repair process will be communicated to the customer. Fibrenew will not proceed with any additional work beyond the original estimate without the customer’s explicit written or electronic authorization (including email or text response), and final pricing shall comply with any applicable state, provincial, or local statutory caps regarding estimate overages.
On-Site Service Requirements: For services performed at the customer’s location (mobile service), the customer agrees to provide a safe working environment, adequate working space, shelter from direct weather elements (where necessary for chemical/dye applications), and access to electrical power if required. Fibrenew reserves the right to reschedule service and charge a reasonable trip fee if the on-site conditions are deemed unsafe, inaccessible, or unworkable by the technician.
Customer Disclosure: The customer represents that all information provided regarding the item(s) is accurate and complete, including disclosure of any known prior repairs, treatments, or damage. Fibrenew shall not be liable for outcomes caused in whole or in part by undisclosed conditions.
Quality of Work: Fibrenew uses proprietary practices developed and refined by hundreds of technicians worldwide, including a highly advanced water-based color and dye system. Due to natural variations in materials and the significant influence of light source (daylight, fluorescent, LED, incandescent, etc.) on color perception, Fibrenew cannot guarantee a 100% perfect color match. Fibrenew’s goal is to provide the best possible improvement given the material’s condition. Fibrenew does not guarantee “like new” results. If a new or replacement appearance is required, the customer should consider full replacement rather than restoration.
Aged or Deteriorated Materials: Materials that are aged, heavily worn, or in a fragile condition may not be repairable or restorable. Fibrenew will exercise reasonable professional care, but accepts no liability for damage to materials that fail due to pre-existing deterioration revealed or exacerbated during the service process.
Cleaning: Cleaning processes may cause material to stiffen, embrittle, shrink, or change in shade or surface finish. Natural cuts, scars, and imperfections in the material may become more visible after cleaning. Uneven color or texture matches may be more evident following cleaning. These outcomes are inherent to the cleaning process and do not constitute defective workmanship.
Leather: Leather is a natural product. Hides may contain wrinkles, scars, branding marks, insect bites, or other natural variations that exist prior to any service. Fibrenew inspects all hides and makes reasonable efforts to work around such variations. Fibrenew is not responsible for the repair or replacement of hides that exhibit natural variations, whether identified before or during service.
Reupholstery: All reupholstery work requires an agreed-upon deposit amount, or payment in full for materials prior to placing any material orders. Material costs are nonrefundable once an order has been placed, regardless of cancellation. All completed reupholstery jobs require payment of the full remaining balance upon delivery (COD). Work will not be released until payment is received in full.
Payment: Fibrenew accepts Visa, MasterCard, personal check, and cash. Payment is due upon completion of services unless otherwise agreed in writing. To the extent permitted by law, the customer agrees to notify Fibrenew of any service quality issues or billing discrepancies and attempt to resolve them directly with Fibrenew prior to initiating a formal payment dispute or chargeback with their financial institution.
INDEPENDENT CONTRACTOR AND CORPORATE RELEASE: The customer acknowledges that this Fibrenew franchise is independently owned and operated by the franchisee entity named herein. Fibrenew International Ltd., Fibrenew USA Ltd., Fibrenew Industries Ltd., and its corporate affiliates (collectively, “Fibrenew Corporate”) are not parties to this agreement and assume no liability or responsibility for the services performed. To the fullest extent permitted by law, the customer hereby releases, waives, and forever discharges Fibrenew Corporate from any and all claims, damages, liabilities, or lawsuits arising out of or related to the services provided under these terms, and agrees that any and all legal recourse shall be sought exclusively against the local franchisee entity.
LIMITATION OF LIABILITY: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FIBRENEW’S TOTAL LIABILITY TO THE CUSTOMER FOR ANY CLAIM ARISING OUT OF OR RELATED TO SERVICES PERFORMED SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. FIBRENEW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF USE OR DIMINUTION IN VALUE BEYOND THE SERVICE AMOUNT. NOTHING IN THESE TERMS SHALL AFFECT ANY NON-WAIVABLE STATUTORY RIGHTS THAT APPLY UNIDIRECTIONALLY TO CONSUMERS UNDER LOCAL PROVINCIAL OR STATE CONSUMER PROTECTION LEGISLATION.
Personal Property: Fibrenew is not responsible for personal items left in or on vehicles, furniture, or other property during service. Customers are advised to remove all personal belongings before service begins.
Subcontracting and Off-Site Service: The customer agrees that Fibrenew may, at its sole discretion, transport items off-site for repair or utilize qualified independent contractors or technicians to perform portions of the services, provided that Fibrenew remains responsible for the overall quality of work in accordance with these terms.
Risk of Loss and Transit: Where services require Fibrenew to transport the customer’s property off-site (including to a commercial shop or home-based workshop), risk of loss or damage to the property remains subject to the Limitation of Liability section herein. Fibrenew shall maintain standard garage keepers or commercial care, custody, and control insurance coverage during transit and off-site storage, and any claims for accidental damage during transit shall be capped at the limits of such policy or the actual cash value of the item, whichever is less.
Shop Premises and Drop-Offs: For services performed at a physical Fibrenew facility or authorized home-based workshop, property drop-offs and pick-ups are strictly by appointment only. To the extent permitted by law, the customer assumes all inherent risks associated with entering the service premises and agrees that Fibrenew shall not be liable for any personal injury sustained by the customer while on the property for drop-off or collection.
Unclaimed Items: Items not collected within the designated timeframe may be subject to a daily storage fee where permitted by law. If items remain unclaimed beyond local statutory limits, Fibrenew will issue a formal final notice to the customer via registered or certified mail, or other legally compliant method, at the address provided. If the customer fails to respond or retrieve the items within the statutory notice period following such notification, the items will be treated as abandoned and may be disposed of, recycled, or sold to recover costs in strict accordance with applicable state or provincial uncollected goods, repairers’ liens, or warehousemen’s liens legislation.
Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.
GOVERNING LAW AND DISPUTE RESOLUTION: THESE TERMS AND CONDITIONS SHALL BE GOVERNED BY THE LAWS OF THE JURISDICTION IN WHICH THE SERVICES ARE PERFORMED. ANY DISPUTES SHALL BE RESOLVED IN THE COURTS OF COMPETENT JURISDICTION IN THAT LOCATION. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL DISPUTES SHALL BE RESOLVED INDIVIDUALLY, AND THE CUSTOMER WAIVES ANY RIGHT TO COMMENCE OR PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE LAWSUIT AGAINST FIBRENEW.
