All estimates are contingent on actual inspection.
Fibrenew uses proprietary practices developed and proven by hundreds of Fibrenew technicians throughout the world. But due to variations in natural materials we cannot guarantee that our service will produce “like new” results.
Any cleaning process may cause material to stiffen or embrittle. Shrinkage is unpredictable and changes in shade or finish may happen. Naturally occurring cuts and scars on skins may be revealed. Uneven matches may be more evident after cleaning. Liquids may cause color to bleed, resulting in color change. Hardware like nails or buckles may bleed onto leather.
Fibrenew’s materials use a highly advanced water-based color and dye system. Nevertheless, as color is influenced by so many factors, especially the light source (daylight, fluorescent, LED, etc.), we cannot guarantee a perfect match.
All reupholstery jobs require payment in full for materials (if applicable) and a 50% deposit on labor. Material costs are nonrefundable once the order has been placed. Labor deposits are nonrefundable once work has commenced. All deliveries require a full payment of balance due upon delivery (COD). In lieu of a signed estimate, payment of deposit shall serve as acknowledgement and acceptance of these terms.
New coverings are constructed based on templates created from the panels of the original piece. We cannot be responsible for minor dimensional variation resulting from reassembling an existing pattern. We stand behind the craftsmanship, such as stitching and assembly, but we do not warrant the piece based on subjective assessments, such as “softness” or “comfort” compared to the original. This is a rebuilt piece of used furniture and we do not represent it will be “like new” when complete.
Dacron fiber, foam cushions and down filling are replaced if required using industry standard materials and practices. Estimates do NOT include new fillings and, if required, a quote will be provided for approval. Damage revealed during repair is not covered by the estimate and will be separately negotiated with client prior to work being completed.
Leather is a natural product and may show wrinkles, scars from minor cuts or insect bites. We inspect all hides and try to work around such minor flaws, but will not be responsible for repair or replacement of hides showing such natural variations. New leather is stiffer than worn, soiled material we are replacing and the piece may feel firmer than the well worn material of the original.
We do not provide fabric but will offer estimates for the amount of yardage required. These estimates are made in good faith, based on experience, but we will not be responsible for cost or delays in procuring additional material if required. We will inspect the material prior to use but will not be responsible for flaws or shortages that may occur in the course of assembling.
We offer good faith estimates for time to completion and delivery but will not be responsible for delays in meeting these estimates. We will make every effort to regularly communicate as to the progress of work but are not responsible for delays in delivery or installation.
We try to assure your satisfaction, but cannot provide refunds on any repairs, cleaning or dyeing.
ALL SALES ARE FINAL.
Privacy Policy
What information do we collect?
We collect information from you when you fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
Google, as a third-party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails or SMS
The email address and phone number you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email and/or you can reply “STOP” to any SMS you receive from Fibrenew.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your device’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to understand and save your preferences for future visits.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
General Data Protection Regulation Compliance
On all email submission forms, we have taken steps to be clear in explaining why we have requested personal information and how we will use and protect that information. For certain users of our website, we have requested a double opt-in consent before receiving email content from us. We never take steps to explicitly collect information from children and ask for parental consent when appropriate. If at any given point you wish to access your stored personal information, please send your request to [email protected] and we will promptly review your request. You can opt out of any forms of communication and have your personal data erased from our systems by simply clicking the unsubscribe link in the footer of any email from us. You can also send a request to [email protected].
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.fibrenew.com/conditions-of-use/
Your Consent
By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page. You as a user are responsible for reviewing these changes. Information subject to change without notice.
Communication Preference Changes
You can change your communication preferences at any time by following the instructions on this page: https://www.fibrenew.com/communication-preferences
This policy was last modified on September 15/2023.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
www.fibrenew.com
Box 117
Black Diamond, AB
T0L 0H0 Canada
[email protected]
