All estimates are contingent on actual inspection. We strive to provide accurate estimates for repairs. Occasionally, estimates given based on photos do not account for all items the customer intends to address or we notice something in person that differs from what we expected; areas not visible in photos, color fading or differences, body oils or contamination, and other factors that affect final pricing may not be reasonably identifiable until viewed in person. Please be flexible and aware of this.
Sales Tax. In accordance with Tennessee Law, all Fibrenew Bluff City services and materials are taxable. Irrespective of the physical location where services are performed, current Tennessee; Shelby County; and Memphis sales taxes will be applied to all applicable items.
Convenience Fees. Pricing given in estimates are for cash or check payment and reflect a 3.5% discount from debit/credit card pricing. We accept most forms of payment, but prefer checks payable to “Fibrenew Bluff City”. NSF checks will incur an additional $100 charge above any charges assessed by the bank. We gladly accept most major credit cards, but an additional charge of 3.5% will be added to the invoice total.
Past Due Balances. We reserve the right to assess a monthly penalty service charge of $50 to any account greater than thirty (30) days past due..
Text and Email Opt-In. By engaging with Fibrenew Bluff City – Memphis via submission of a request, text, email, or phone request, you provide your consent for us to message you. Fibrenew Bluff City may contact our customers or prospects via text message or email. You may text STOP or UNSUBSCRIBE to these messages to be removed from messaging. Withdrawing your consent may limit our ability to contact you for desired services.
No Guaranteed Results. Fibrenew uses proprietary practices developed and proven by hundreds of Fibrenew technicians throughout the world. But due to variations in natural materials we cannot guarantee that our service will produce “like new” results.
Any cleaning process may cause material to stiffen or embrittle. Shrinkage is unpredictable and changes in shade or finish may happen. Naturally occurring cuts and scars on skins may be revealed. Uneven matches may be more evident after cleaning. Liquids may cause color to bleed, resulting in color change. Hardware like nails or buckles may bleed onto leather.
Fibrenew’s materials represent the most advanced water-based color and dye system. Nevertheless, as color is influenced by so many factors, especially the light source (daylight, fluorescent, LED, etc.), we cannot guarantee a perfect match. We will always strive to achieve the best match possible.
Upholstery/Reupholstery Jobs. Unless otherwise stated in quote, all upholstery jobs require advance payment in full for materials (if applicable) and a 50% deposit on labor. Material costs are nonrefundable once the order has been placed. Labor deposits are nonrefundable once work has commenced. All deliveries require a full payment of balance due upon delivery (COD). In lieu of a signed estimate, payment of deposit shall serve as acknowledgement and acceptance of these terms.
New coverings are constructed based on templates created from the panels of the original piece. We cannot be responsible for minor dimensional variation resulting from reassembling an existing pattern. We stand behind the craftsmanship, such as stitching and assembly, but we do not warrant the piece based on subjective assessments, such as “softness” or “comfort” compared to the original. This is a rebuilt piece of used furniture and we do not represent it will be “like new” when complete.
Dacron fiber, foam cushions and down filling are replaced if required using industry standard materials and practices. Unless specifically addressed, estimates do NOT include new fillings and, if required, a separate quote will be provided for approval. Damage revealed during repair is not covered by the estimate and will be separately negotiated with client prior to work being completed.
Leather is a natural product and may show wrinkles, scars from minor cuts or insect bites. We inspect all hides and try to work around such minor flaws, but will not be responsible for repair or replacement of hides showing such natural variations. New leather is stiffer than worn, soiled material we are replacing and the piece may feel firmer than the well worn material of the original.
Estimates for yardages of fabric (e.g. vinyl, leather, cloth, etc.) are made in good faith, based on experience, but we will not be responsible for cost or delays in procuring additional material, if required. We will inspect the material prior to use but will not be responsible for flaws or shortages that may occur in the course of cutting or delivery by third parties.
Project Completion Timeframe. We offer good faith estimates for time to completion and delivery but will not be responsible for delays in meeting these estimates. We will make every effort to regularly communicate as to the progress of work but are not responsible for delays in delivery or installation.
We try to assure your satisfaction, but cannot provide refunds on any repairs, cleaning or dyeing.
ALL SALES ARE FINAL.