Basics
All estimates are contingent on physical inspection. Sometimes, an estimate offered via text or email was our best guess and we notice something in person that differs from what we expected. We will explain when this happens. Estimates done through email or text via photos you have sent in are our best guess — but in reality, things not visible in photos, color fading or differences, body oils or contamination, or other factors that affect final pricing may not be visible. Please be flexible and aware of this. In lieu of a signed estimate/quote, payment of deposit or scheduling of work shall serve as acknowledgement and acceptance of these terms.
Prices quoted in estimates are for payments by cash or check and do not include taxes. The 3.25% Non Cash Adjustment (NCA) is applied to all of our regular prices. As an incentive, customers paying with cash or check will not incur this charge, resulting in the quoted rate.
A $25 Returned Check fee applies to any check that does not clear the bank.
WARRANTY TERMS AND CONDITIONS FOR VINYL, LEATHER, AND PLASTIC REPAIR & RESTORATION SERVICES
Effective Date: 1/1/24
Thank you for choosing Fibrenew St. Petersburg for your repair and restoration needs. We are proud to offer a warranty on our services to ensure your satisfaction and the longevity of our repairs. Please read the following warranty terms carefully.
1. Warranty Coverage
90-Day Warranty (One Complimentary Service Visit):
Fibrenew St. Petersburg provides a 90-day warranty from the date of service covering workmanship-related issues in the specific area repaired. This warranty includes color touch-ups, refinishing issues such as peeling or premature fading, re-repair of the original repaired area if failure occurs under normal use, and re-blending where the repaired area shows visible separation or mismatch. Warranty coverage applies only to the specific area serviced and does not extend to surrounding materials, adjacent panels, or unrelated damage.
Customers are entitled to one complimentary warranty service visit during this 90-day period for qualifying issues. Once this warranty service visit has been completed, any further warranty requests will be evaluated under the 1-Year Limited Warranty.
1-Year Limited Warranty:
After the 90-day warranty period, certain repairs may be eligible for a 1-year limited warranty on a case-by-case basis. This warranty applies only to the original repaired area and is limited to addressing workmanship-related concerns under normal use conditions. It does not cover misuse, neglect, abuse, environmental damage, repeated damage, or deterioration of surrounding materials.
For approved warranty service after the 90-day period, a standard mobile service fee will apply to cover technician travel and inspection time regardless of whether additional repair work is performed. All warranty determinations will be made at the sole discretion of Fibrenew St. Petersburg.
2. Exclusions
This warranty does not apply to damage or failure caused by oil, grease, chemicals, improper cleaning agents, manufacturing defects, inherent material weaknesses, excessive wear, misuse, neglect, improper use, or environmental exposure. It does not cover repeated damage to the same area, mold-related issues, or cleaning results beyond missed areas identified within the warranty period.
Deteriorating, aged, or structurally compromised materials are excluded from warranty coverage. Any alteration, modification, or third-party repair to the serviced area will void warranty eligibility.
3. Customer Responsibilities
To maintain warranty eligibility, customers must allow a minimum of 72 hours for curing and avoid unnecessary use, abrasion, moisture exposure, excessive heat, or pressure on the repaired area during this time unless otherwise instructed. The repaired area must not be cleaned for 30 days following service.
Customers agree to follow all care instructions provided. Failure to follow proper care guidelines may void warranty coverage. Normal maintenance is recommended to preserve results, and lack of maintenance may impact durability.
4. Warranty Claims Process
Customers must contact Fibrenew St. Petersburg within the applicable warranty period and provide a description of the issue along with clear photographs. Upon review, an inspection may be scheduled.
No mobile service fee will be charged for approved warranty claims occurring within the 90-day warranty period. For claims submitted after the 90-day period, the applicable mobile service fee will apply regardless of whether additional repair work is approved. If a claim is approved under warranty, corrective action will be performed at no additional labor charge as defined under the applicable warranty tier.
5. Limitations and Rights
Fibrenew St. Petersburg does not guarantee identical color matching due to variations in lighting, aging, wear patterns, material composition, and prior treatments. All color matching is performed to achieve the closest commercially reasonable match.
While we strive for high-quality results, restoration outcomes may vary based on the condition of the material being serviced. Fibrenew St. Petersburg’s liability for any claim related to services performed shall not exceed the total amount paid by the customer for the specific service giving rise to the claim.
We reserve the right to refuse warranty service if the damage is outside the original repair area, results from misuse or neglect, has been altered by a third party, or does not comply with these terms.
Deep Cleanings & Servicing Notes
Any reference in estimates or emails, texts, or phone calls to the term “deep cleaning,” means a deep cleaning of the leather, vinyl, or plastic only and does not include vacuuming pet hair, debris, or other similar things. Please have all debris removed or vacuumed up as best as possible before we arrive to complete work.
Fibrenew uses proprietary practices developed and proven by hundreds of Fibrenew technicians throughout the world. Due to variations in materials we do not guarantee that our service will produce “like new” results. Please hire us if you will be happy with an improvement, but if you require “brand new” afterward, you should consider replacement instead.
Any cleaning process may cause material to stiffen or embrittle. Shrinkage is unpredictable and changes in shade or finish may happen. Naturally occurring cuts and scars on skins may be revealed. Uneven matches may be more evident after cleaning. Liquids may cause color to bleed, resulting in color change. Hardware like nails or buckles may bleed onto leather. Some repairs may be visible due to the nature of the existing material.
Fibrenew’s materials use a highly advanced water-based color and dye system. Nevertheless, as color is influenced by so many factors, especially the light source (daylight, fluorescent, LED, etc.), we cannot guarantee a perfect match. We always attempt to get there but it is not always possible even under the best of conditions.
REUPHOLSTERY, CLEANING, AND CUSTOM WORK TERMS (UPDATED SECTION)
All reupholstery jobs require payment in full for materials (if applicable) and a 50% deposit on labor. Material costs are non-refundable once ordered. Labor deposits become fully non-refundable once any work begins, including but not limited to patterning, disassembly, cutting, sewing, ordering materials, or any labor performed on the project. All deliveries require payment of the remaining balance upon completion. Shop work must be picked up within 3 days of completion notice or at the time of agreed delivery unless otherwise agreed. Storage fees may apply after that period at a base rate of $50 per day.
Estimates are based on initial inspection and may change if hidden damage is discovered, including but not limited to frame damage, broken springs, weakened webbing, rotted wood, rusted hardware, previous repairs, or pest damage. Such conditions are not included in the original estimate and will require separate approval and payment before work continues.
New coverings are built using patterns from original components, and minor dimensional variations may occur during reassembly. We do not guarantee subjective characteristics such as softness, firmness, or comfort compared to the original piece. This is a rebuilt item, and results will reflect restoration of craftsmanship rather than replacement with a new product.
Foam, padding, cushions, springs, webbing, and internal support systems are not included unless specifically stated in the estimate. Existing comfort, structure, and feel may remain unchanged unless additional work is approved. Customer-supplied materials are used at the customer’s risk, and Fibrenew St. Petersburg is not responsible for defects, dye lot variations, durability issues, shrinkage, stretching, or shortages of such materials.
All estimates for time of completion are good-faith projections and are not guaranteed. Delays may occur due to material availability, supplier issues, weather, labor constraints, or unforeseen repair conditions and shall not constitute grounds for cancellation or refund.
Cleaning and restoration services do not guarantee “like new” results. Leather, vinyl, and fabric may change in texture, color, or finish during cleaning or repair, and existing damage, wear, or imperfections may become more visible.
Fibrenew St. Petersburg does not issue refunds for completed cleaning, repair, dyeing, or restoration services. The sole remedy for any service concern is warranty service as defined in the applicable warranty terms.
Special notes about Aniline leather:
Aniline leather is typically among some of the thickest and most durable hides used in the furniture industry, making for a good restoration candidate. It’s important to understand that aniline leather has been left in a more natural state. The dyes are translucent, rather than fully pigmented and typically there is not a top coat protection barrier applied. (In wood terms, think ‘stain’ versus ‘paint’.)
Aniline leather is more porous, absorbing body oils, spills and everyday living stains more readily than fully finished leather. It is also more prone to sun fading and drying out. So, there is a trade off in the natural beauty of the leather versus fully protected leather (like in your car). As this leather ages, there is a need for more regular maintenance, with a recommended re-application of a heavy conditioning cream seasonally, along with a periodic dye application.
We can usually clean, darken, and enrich the color of your furniture with multiple applications of dye, working to get it back close to the original color shade. However, there can still be a bit of unevenness of color, which is usually characteristic of the original aniline finish. The darker areas may remain somewhat darker than the lighter areas and any darker ‘spot’ stains don’t always disappear, but can sometimes be minimized.
With imperfections such as pet scratches, spills, or stains, we can not guarantee a perfect, “like new” outcome. Stains often won’t come out all the way, or sometimes at all, and while we can usually lessen the appearance of pet damage, only surface scratches have the best possibility for minimization. Damage into the leather itself such as cat claw damage, punctures, cuts, or tears, is impossible to repair to a “like new” appearance. Ask us for specifics.
Aniline Options:
We typically have three options for aniline leather care: a deep cleaning only, an on-site refresh, or an in-shop restoration.
A deep cleaning means just that – our best shot at cleaning the leather on site. Stain and oil extraction is often not 100% possible and the leather will take 24-48 hours to fully dry. You can then apply leather protection cream we provide, or leave it as is. Or have us come back to do the refresh.
An aniline refresh involves some color and feel restoration with special aniline products developed by Fibrenew. This can be done on site. Expect limited color restoration but palpable feel restoration in many cases.
The best option is to deliver the aniline to our shop (with an appointment) and have us do a full restoration. This involves deep cleaning followed by several days of color and feel restoration. We keep going with color and other “feel” agents until the leather is saturated and won’t absorb any more, then apply leather protection cream. It’s the most expensive option because it takes a lot of time but the results are often stunning. Ask us for photos of what this looks like.
MEDIA RELEASE
By requesting services from, interacting with, or otherwise engaging with Fibrenew St. Petersburg, you grant Fibrenew St. Petersburg, its owners, employees, contractors, affiliates, successors, and assigns the unrestricted right to photograph, record, videotape, and otherwise capture images, audio, video, and documentation of repaired, restored, cleaned, or serviced items, vehicles, furniture, marine interiors, commercial assets, and related work areas before, during, and after services are performed. You further grant Fibrenew St. Petersburg permission to use, reproduce, publish, distribute, display, edit, modify, and otherwise utilize such photographs, videos, recordings, testimonials, comments, and related media for lawful business purposes, including marketing, advertising, training, educational content, websites, social media platforms, digital publications, printed materials, presentations, and promotional campaigns without additional notice or compensation. Fibrenew St. Petersburg will make reasonable efforts to avoid displaying personally identifiable information; however, you acknowledge that incidental inclusion of names, logos, property features, or other identifying characteristics may occur. All photographs, recordings, and media created by or for Fibrenew St. Petersburg shall remain the exclusive property of Fibrenew St. Petersburg. You waive any right to inspect or approve the final use of such media and release Fibrenew St. Petersburg from any claims, demands, or liabilities arising from the authorized use of such materials, including claims related to privacy, publicity rights, or copyright, to the fullest extent permitted by applicable law.
EMAIL COMMUNICATION RELEASE
By providing your email address or other contact information to Fibrenew St. Petersburg, you expressly consent to receive physical and electronic communications from Fibrenew St. Petersburg regarding inquiries, estimates, appointments, service confirmations, invoices, payment reminders, warranty information, customer satisfaction surveys, service updates, business announcements, promotional offers, and other information related to our products and services. You understand that these communications may be sent directly by Fibrenew St. Petersburg or through authorized third-party service providers acting on our behalf. Consent to receive marketing communications is not required as a condition of purchasing any products or services. You may opt out of promotional and marketing emails at any time by using the unsubscribe link included in such communications or by contacting Fibrenew St. Petersburg directly. However, service-related and transactional communications necessary to complete requested services or maintain customer records may continue to be sent. By providing your email address, you represent that the information provided is accurate and that you are authorized to receive communications at that email address. Fibrenew St. Petersburg shall not be responsible for unauthorized access to or use of your email account by third parties.
FINAL SALES AND REFUND POLICY
All sales are final. Due to the custom, labor-intensive, and irreversible nature of cleaning, restoration, repair, refinishing, color matching, dyeing, reupholstery, and related services provided by Fibrenew St. Petersburg, no refunds, credits, chargebacks, or cancellations will be issued for completed services. Customers acknowledge that restoration and repair services are performed on used materials that may contain pre-existing wear, damage, contamination, fading, deterioration, manufacturing defects, or other conditions beyond Fibrenew St. Petersburg’s control, and that results may vary depending on the condition of the item being serviced. Any concerns regarding workmanship must be reported within the applicable warranty period and will be addressed exclusively in accordance with the Warranty Terms and Conditions. The sole remedy available for any covered workmanship issue shall be repair, re-service, or other corrective action as determined by Fibrenew St. Petersburg. Under no circumstances shall a customer be entitled to a refund for services rendered, materials ordered, special-order materials, labor performed, travel charges, consultation fees, deposits that have become non-refundable under these Terms and Conditions, or completed work. By scheduling service, approving an estimate, paying a deposit, making payment, or accepting completed work, the customer acknowledges and agrees that all sales are final and that Fibrenew St. Petersburg’s warranty obligations, if any, constitute the customer’s exclusive remedy.
ALL SALES ARE FINAL. We appreciate you using our small business.
