STEP 1 of 2: Let's Get Started With Your Request

“The cleaning solution provided by Macy's with our leather couch emulsified the dye on one of the arms to the extent that it got a scratch while I was cleaning it.  Whereas the salesman pitching their Ultimate Plan of maintenance insurance stated it would cover scratches in case the cat got to it and their written documentation states it'll cover everything including a nuclear blast when the insurance sent out a technician he stated the arm of the couch would have to be replaced and he'd submit a request.  Month later I called and was told they don't cover scratches.  Supervisor at Macy's advised three times regarding above and no response.   Yelp to the rescue and Saint Steve Of Leather who's expertise and equipment made the piece look brand-new.  Funny - insurance tech should've had the equipment and ability to do the same though certainly didn't. A very high recommendation for Fibrenew - Alta Loma.”
- Lance L.