From the Fibrenew Book Club: Wired to Care

We believe in this approach to running our business so much that we’ve made it required reading for all new Franchise Partners before they come for training.

This book speaks to the ability to step outside of ourselves and into the shoes of someone else – aka our customers. It’s about applying the golden rule to how we think and act in running our business.

From the smallest touch points of communication to the bigger acts of the actual work we do, we strive to ‘humanize’ it all and bake it into our company culture.

If you’re interested in learning more, hop over to: https://www.amazon.com/Wired-Care-Companies-Prosper-Widespread-ebook/dp/B001QL5MYQ

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“We have a leather couch that our cat had damaged with her claws. A friend of a friend mentioned that they had their leather couch repaired and were pleased with the results. I was given the contact information for this company.  They were prompt in their response. I was pleased with how quickly they responded and with the quality of repair.”
- Reniece J. - Aurora, CO

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