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From the Fibrenew Book Club: Wired to Care

fibrenew book club: wired to careWe believe in this approach to running our business so much that we’ve made it required reading for all new Franchise Partners before they come for training.

This book speaks to the ability to step outside of ourselves and into the shoes of someone else – aka our customers. It’s about applying the golden rule to how we think and act in running our business.

From the smallest touch points of communication to the bigger acts of the actual work we do, we strive to ‘humanize’ it all and bake it into our company culture.

If you’re interested in learning more, hop over to: https://www.amazon.com/Wired-Care-Companies-Prosper-Widespread-ebook/dp/B001QL5MYQ

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FIBRENEW CUSTOMER REVIEWS

5 Stars
“I am so pleased with the results of the leather refinishing on my couch and loveseat. My furniture was older (>12 years Flex steel) but certainly worth a try at rejuvenation. (Particularly after pricing new furniture.) Matt was prompt to answer my inquiry by phone, at coming to my home to give me a quotation for his service, professional in disassembly and reassembly of my furniture, and truthfully advised me about the service he could provide to me. Well worth the price for the end result! Color and finish is wonderful! The leather has a good feel and I was prepared for the potential of an odor the new finish. There was NO ODOR! A very pleasant surprise! I truly feel as if I have a new couch and loveseat! Looking forward to enjoying it for a few more years. I would recommend Matt of Fibrenew East Louisville and his team without reservation.”
- Anna - Lanesville, IN

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